Product Support Analyst

All vacancies of Australia • Information & Communication Technology • Product Support Analyst

Join a fast-growing data solutions business, technically supporting top tier clients across Australia.

Summary about this job

Sales - Pre & Post

Company: TEKsystems

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-9363-5699

Fax: +61-8-4823-4652

E-mail: n\a

Site: n\a

Detail information about job Product Support Analyst. Terms and conditions vacancy

The Company

We are working with a fast-growing data solutions business located in the Melbourne CBD. They have a unique product which is well received in the market, allowing the team to focus on further growing out their operational capabilities.

The Role

Reporting to the Operations Manager, the Product Support Analyst will work with the sales team and the development team - responsible for the customer account set up, configuration, and troubleshoot REST/SOAP APIs as required, answering inbound call and email inquiries.

Your Experience

2 + years in technical support/customer service related role (ideally B2B)
REST/SOAP API integrations, JSON, Postman (nice to have)
Familiar with XML and Java
Troubleshoot, root cause analysis
Experience in using Salesforce CRM, MS Office
Adaptable, proactive, and interested in learning new software systems
High attention to detail and strong communications skills

Whats In It For You?

Casual, flexible, and high energy work culture
High autonomy, join a fast-growing company

How To Apply

For more information, you can call Hoon Choi in our Melbourne office on (03) 9918 0942 quoting Job Reference 507022 or alternatively, apply here to register your interest.

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