Application Support Analyst - Banking!
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Global Financial Services Organisation are looking for an Application Support Analyst to assist with increase demand on project delivery teams
Summary about this job
Other
Company: Perigon Group Pty Limited
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-3360-5908
Fax: +61-2-8803-5044
E-mail: n\a
Site: n\a
Detail information about job Application Support Analyst - Banking!. Terms and conditions vacancy
Global Financial Services Organisation is looking for an Application Support Analyst to work within their Service Delivery team. You will be providing production support for all in-house applications and interfaces, as well as involvement in the delivery of projects, and provision of new technology solutions.
Key Responsibilities:
- Application Support for all in-house business applications and interfaces
- Application Support of technical components in 3rd party applications used by the business
- Respond to alerts raised by application monitoring, investigate and resolve
- Adhere to ITIL best practice for incident management
- Proactively check processes with a view to identifying issues before they affect deliverables
- Problem diagnosis and resolution of both emergency and non-emergency incidents
- Analysis of data related issues to determine how best to resolve application integrity issues
- Technical assistance for business teams relating to general application queries affecting their functional areas
- Involvement in project handovers to ensure a smooth transition to production support
- Maintenance of system technical documentation within the Service Delivery
knowledge base, BTO database, or Sharepoint - Liaise with the business other IT teams to ensure that system changes and
enhancements are done so using Change Management best practice - Assist in both internal and external audit activities
- Compliance with industry standards requirements relating to IT functions
- Minor enhancements to application components where appropriate
- Monitor application, interface performance and identify improvements to be
implemented - Ensure database performance, replication and data backups are operating efficiently
- Assist in keeping DR environment in working order through participation in regular health checks, maintenance activities and tests
- Maintain in-house alerting systems to ensure production monitoring captures all system exceptions
Qualifications required for the role:
- At least 2 yrs financial markets/fund manager/investment administration experience.
- At least 2 years proven 2nd /3rd level application support, or similar.
- At least 4 years of proven experience with SQL Server (including programmatic modules).
- Ability to understand and write SQL code.
- Preference for advanced experience in DB maintenance tasks, replication and DB backups
- At least 2 years MS SQL Reporting and SQL Server Integration Services
- Hands-on experience, with supporting evidence, of supporting .NET (C#, VB, ASP) and VBA
- Proven experience with web service technology, e.g. WCF, IIS
- Exposure to MQSeries, Websphere, SFTP and other file transfer protocols
- Experience of monitoring technologies with a preference for BMC NetIQ & MS SCOM
- Degree qualification in Computer Science based subject
- Desirable experience with Microsoft Biztalk and or industry standard applications, e.g. Chess SWIFT
Reece Richardson [email protected]
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