Software Packaging, Distribution and L3 Support Sydney

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Software Packaging, Distribution and L3 Support Sydney

Summary about this job

Help Desk & IT Support

Company: Information Management Integration (IMI)

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-2174-9106

Fax: +61-3-9584-7721

E-mail: n\a

Site:

Detail information about job Software Packaging, Distribution and L3 Support Sydney. Terms and conditions vacancy

  • Windows Imaging, Software Packaging, Distribution and Level 3 IT support position in a large blue-chip corporate office
  • Suitable candidates must have extensive IT Support/Help Desk experience
  • Excellent technical background in Windows OS, desktop/laptop, hardware/software and end user support

 

Responsibilities

  • Image Building, Software Packaging and Software Distribution
  • Provide onsite L3 IT support in a corporate/enterprise environment
  • Must be proficient at working at the direction of remote teams
  • Managing work via ticketing system
  • Tracking, routing and redirecting problems to correct resources
  • Coordinate and follow-up with end users
  • Updating documentation as required such as quick reference guides, support documentation; contribute to common fixes and existing knowledge base

 

Required Experience

  • Must have excellent written & verbal communication skills
  • Ability to deal with corporate staff in a friendly and professional manner over the phone and face to face
  • Troubleshooting, excellent analytical and problem solving skills
  • In depth knowledge of Windows Platform components and processes: Image Build, Software Packaging, Software Distribution, and Tier 3 Support
  • Image Migration skills – Win7 to Win10 Evergreen
  • Knowledge of SMS 2012 Current Branch
  • Knowledge of Install Shield packaging skills preferred
  • Powershell script knowledge
  • Senior level knowledge of overall desktop troubleshooting
  • Network installation/troubleshooting skills will be highly regarded

 

Application process:

Submit your CV via Seek (Click the Apply button)

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