Software Packaging, Distribution and L3 Support Sydney
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Software Packaging, Distribution and L3 Support Sydney
Summary about this job
Help Desk & IT Support
Company: Information Management Integration (IMI)
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-2174-9106
Fax: +61-3-9584-7721
E-mail: n\a
Site: n\a
Detail information about job Software Packaging, Distribution and L3 Support Sydney. Terms and conditions vacancy
- Windows Imaging, Software Packaging, Distribution and Level 3 IT support position in a large blue-chip corporate office
- Suitable candidates must have extensive IT Support/Help Desk experience
- Excellent technical background in Windows OS, desktop/laptop, hardware/software and end user support
Responsibilities
- Image Building, Software Packaging and Software Distribution
- Provide onsite L3 IT support in a corporate/enterprise environment
- Must be proficient at working at the direction of remote teams
- Managing work via ticketing system
- Tracking, routing and redirecting problems to correct resources
- Coordinate and follow-up with end users
- Updating documentation as required such as quick reference guides, support documentation; contribute to common fixes and existing knowledge base
Required Experience
- Must have excellent written & verbal communication skills
- Ability to deal with corporate staff in a friendly and professional manner over the phone and face to face
- Troubleshooting, excellent analytical and problem solving skills
- In depth knowledge of Windows Platform components and processes: Image Build, Software Packaging, Software Distribution, and Tier 3 Support
- Image Migration skills – Win7 to Win10 Evergreen
- Knowledge of SMS 2012 Current Branch
- Knowledge of Install Shield packaging skills preferred
- Powershell script knowledge
- Senior level knowledge of overall desktop troubleshooting
- Network installation/troubleshooting skills will be highly regarded
Application process:
Submit your CV via Seek (Click the Apply button)
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