Senior Support Analyst

All vacancies of AustraliaInformation & Communication TechnologySenior Support Analyst

Fantastic head office Senior Support Analyst opportunity for someone looking for variety in a continuously improving environment.

Summary about this job

Help Desk & IT Support

Company: Stratco

Location: Adelaide

Work type: Full Time

Salary: n\a

Phone: +61-8-7327-4641

Fax: +61-3-5550-6524

E-mail: n\a

Site:

Detail information about job Senior Support Analyst. Terms and conditions vacancy

  • National leader in Australian Retail & Manufacturing
  • Varied & diverse opportunity
  • Corporate Head Office
  • National leader in Australian Retail & Manufacturing
  • Varied & diverse opportunity
  • Corporate Head Office

With almost 70 years’ experience in the industry, Stratco is a dynamic, national leader in the manufacture and marketing of building and home improvement products. With an outstanding record of continual growth, Stratco now has manufacturing plants and Home Improvement Stores in all mainland states of Australia and several international locations.

The primary responsibility will be to ensure Stratco’s operational requirements are enabled through reliable and well supported information technology platforms. Reporting to the IT Services Manager, you will provide technical support across a suite of Database, BI and application software platforms.

This role covers a broad range of business functions and technology platforms and presents a fantastic opportunity for someone looking for variety in a continuously improving environment.

Key responsibilities:

  • Monitor, manage and maintain the complete MS SQL database landscape in collaboration with other team members and external support partners
  • Design, implement and manage database systems ensuring fit-for-purpose performance, availability, capacity and security requirements are met
  • Collaborate with technical staff to assist with database design or maintenance requirements
  • Monitor, support & maintain the complete BI solution suite (Cognos) & the MS SQL query-based Reporting solution suite
  • Performance tune, configure & enhance BI & Reporting solutions to meet operational requirements
  • Monitor & manage several application systems across the Stratco environment
  • Analyse, design and develop application software enhancements in collaboration with other internal software developers
  • Conduct application software administration including user security
  • Participate in the IT Service Desk function, ensuring the effective delivery of 24x7x365 technical support to internal and external Stratco stakeholders
  • Deliver regular administration and maintenance tasks (e.g. monthly sales reporting).

Skills, Experience & Attributes:

  • Bachelor Degree in IT or relevant experience
  • Strong intellectual capacity, communication skills & ability to collaborate effectively
  • Solid experience delivering IT support services for a national or multi-national organisation across a variety of technology platforms
  • Minimum of 10 years IT experience with at least 5 years in IT support focussed roles
  • Proven experience in a DBA role
  • Proven experience in Data Warehouse & BI support & maintenance
  • Experience in application support & maintenance
  • Experience using IT service delivery management functions & utilising associated ITSM tools
  • MS SQL Server experience preferred
  • Cognos BI and Cube development experience preferred
  • Experience working in VMWare environments.

Stratco aims to push you to utilise your existing skills whilst developing further capabilities. If you are a seasoned IT professional with a broad range of skills seeking a role where no day is the same, offering variety across database, BI & application software platforms, then lodge your expression of interest by selecting the “Apply Now” button below.

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