Junior Helpdesk Officer

Summary about this job

Detail information about job Junior Helpdesk Officer. Terms and conditions vacancy

• Seeking an enthusiastic individual wanting to build a career in IT
• On the job training to back up what you have learnt in the classroom
• You can be anything at Royal Wolf!

Royal Wolf is the industry specialist in the hire, sale and modification of new and refurbished shipping containers. We have branches throughout Australia and New Zealand and provide containerised solutions for use in transport, storage, mining, building and construction industries as well as to the general public. We pride ourselves on our great reputation for high quality products, customer service and our dedicated team.

Our head office based IT team are currently seeking a Junior IT Helpdesk officer to join their team.

Based in Gordon this is a great opportunity to learn on the job all that you would require in an IT corporate department.

Reporting to the IT Manager, your duties will include but not be limited to:

• Monitoring, responding and providing helpdesk support to employees with their queries
• Provide timely assistance to problems as they are lodged through the internal tracking system
• Assisting with installation, testing and configuration of systems and equipment
• Escalate unresolved queries to the next level of support
• Set-up and deploy new starter systems and hardware
• Assist with additional tasks as requested by your manager

To succeed in this role, you will need to have excellent organisational and communication skills as well as the ability to handle a range of diverse tasks. In addition, you should be able to demonstrate:

• Qualification in Information Technology (completed or in progress)
• Exceptional communication skills both written and verbal
• Strong ability to problem solve
• Great attitude, confidence and enthusiasm along with a strong desire to learn and develop your skills through on the job training

On offer to the successful applicant is a competitive salary package and performance based bonus.

This is a terrific opportunity to work with a national leader. If you are interested in the Administration Assistant position, please send us your resume and covering letter which briefly outlines your skills and achievements and how they apply to this role.

Royal Wolf is an EEO Employer. We actively promote and facilitate the development and career progression of our employees.

Andrew Williams

IT Manager

Royal Wolf Trading Australia Pty Ltd

E: [email protected]

www.royalwolf.com.au