IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Located across from the Robina Town Centre with FREE Parking
• Working for a Google Premier badge business
• Be part of a team focused on innovation, automation & progressive technologies

Welcome to Localsearch: Australia’s leading offline and online search company. We support 40,000+ clients across Australia using our products and search services to get found and grow their businesses.

With our Google Premier Partner badge and expansion into digital, we’re looking to expand the NAU team and we've got an exciting opportunity for an IT Support Officer to join our team.

The Role

Reporting to the IT and DevOps Manager, you will be self-motivated, energetic, and be a fast learner. We are also looking for a candidate who has: 

• Experience in provisioning new Apple hardware including Mac and iPad
• Strong OSX desktop support skills
• Solid iOS and mobile device management knowledge
• Basic Networking trouble shooting skills, especially TCP/IP
• Experience in supporting a variety of bespoke and off-the-shelf applications
• Strong understanding of web domain management including transfers
• A good aptitude and demonstrated problem solving ability
• Strong time management skills with the ability to manage your own time and priorities

Graduates or candidates with up to two years experience, and knowledge in these areas above are also encouraged to apply.

Knowledge or experience with any of the following technologies will be advantageous: iCloud, Adobe Creative Cloud, SFTP, DNS, DHCP, SMTP, IMAP, WHMCS, cPanel, Exchange, Active Directory, Microsoft Office, Windows, Linux, Python/Ruby/Bash (or similar).

What you'll do.

As part of this role, you will be working within a technical team of systems, applications and support engineers and solutions architects and will be focused on supporting our head office staff and mobile sales force.

Main accountabilities of the role include:

• Providing Level 1 technical support to end users, both face to face and remotely
• Installing, maintaining and upgrading hardware and equipment for end users
• Diagnosing and resolving technical issues with quality outcomes
• Assisting with access to network, print and file services, VPN and electronic mail
• Ensuring Service Level Agreements and qualitative requirements are met

In addition, you will contribute to a strong team culture, enjoy working collaboratively and have a highly personable attitude with a focus on quality customer service. You will be wanting to interact with a highly skilled team, focused on innovation, automation and progressive technologies.

This role will suit a candidate who is interested in a defined career path into Network/System Administration and DevOps Engineering opportunities.

What’s in it for You.

• Great company culture. Driven by honest values, our culture revolves around richness in contribution, chasing constant improvement, helping each other succeed, and having fun doing what we love.
• Flexibility. We get that your job shouldn’t dictate your life. We’re happy to provide flexible work hours, should you need them.
• Great location. We’re located right near Robina Town Centre—providing a great opportunity to get all those errands done on your break!
• Stimulating work environment. We hire extraordinary people and provide them with the benefits and opportunities they need to develop both personally and professionally.

Apply now!