Lead Customer Support Technician - Front End Website Support
Great role for an experienced Customer Support Analyst to lead our team. HTML, CSS and JS experience is essential to be successful in this role.
Summary about this job
Help Desk & IT Support
Company: JXT
Location: Sydney
Work type: Full Time
Salary: Up to $90,000 + super
Phone: +61-2-3774-5492
Fax: +61-2-9318-8895
E-mail: n\a
Site: n\a
Detail information about job Lead Customer Support Technician - Front End Website Support. Terms and conditions vacancy
About JXT
JXT is a leading provider of cloud-based digital marketing solutions for recruiters and corporate recruiters.
The Opportunity
As Lead Technical Support Analyst, you’re a JXT product expert and the first point of contact for JXT’s customer issues, inquiries, questions and feedback. You’ll provide an incredible customer experience by uncovering, assessing and resolving customer needs.
As a Lead Technical Support Analyst, your day will be varied and include:
- Answering JXT customer phone calls or emails, asking questions and gathering information to quickly resolve issues.
- Researching a customer’s technical issue, using your software product knowledge to help correct a problem, or escalate to a JXT technical resource.
- Managing customer expectations regarding estimated response times for issue resolution.
- Identifying and recommending how we can continuously improve our support and customer experience
Skills and experience required:
- You've worked in a SaaS environment and have strong knowledge of HTML, CSS and JavaScript
- You’re a people person and have a proven track record of delivering positive customer experiences
- You have the ability to learn and articulate software-related and technical concepts
- You're resourceful in resolving customer related problems and knowing when to seek help/escalate issues
- You have the ability to effectively multitask and manage competing priorities
What's on Offer?
Working within a supportive environment of a dynamic and growing business. We provide a pathway for your long-term career development, flexible work arrangements and you'll never have to work on your birthday again!
Click ‘apply now’ to forward your resume. Please be aware that only shortlisted candidates will be contacted.