Desktop Engineer - Sydney

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Detail information about job Desktop Engineer - Sydney. Terms and conditions vacancy

Sydney Desktop Engineer

Green Light is on the lookout for multiple experienced Desktop Engineers to provide Onsite Desktop services with our Sydney consulting team for contract work. It's a great opportunity where you can learn and grow your IT Support skills. We require the candidate to have excellent communication skills and a passion for helping people with their IT related queries.

You will be self-motivated and keen learner who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.

 

 Responsibilities:

• First point of contact onsite for any I.T related issues i.e desktop and peripherals, network, printers, I.P telephone issues or faults.
• Investigate and diagnose, dispatch the fault through to the appropriate fixer group for problem resolution as per escalation matrix
• Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults. 
• Work on ad hoc onsite service related projects as directed by your Team Leader.

Required:

• At least 2 years’ experience providing Level 1 and or Level 2 Desktop Support
• Demonstrated highly developed analytical, problem-solving and organisational skills
• Demonstrated ability to acquire new skills
• Demonstrated ability to troubleshoot and implement creative solutions
• Excellent telephone, client service, interpersonal and communication skills
• Experience in troubleshooting and resolution of technically related issues.
• Understanding of technical concepts and willingness to work in a dynamic and high volume work environment.
• Any Microsoft/Cisco certifications would be an advantage
• Understanding of ITIL process or previous experience in ITIL environment is highly advantageous

 

If you have the relevant skills & experience to perform the above role, please apply at the earliest. Due to the large volume of applicants we receive, only suitable candidates will be contacted.