Level 2 Application Support
- Opportunity to join a highly analytical and technical team - Fantastic workplace culture - Great benefits on offer
Summary about this job
Help Desk & IT Support
Company: Specsavers
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-2908-1349
Fax: +61-7-9351-2583
E-mail: n\a
Site: n\a
Detail information about job Level 2 Application Support. Terms and conditions vacancy
About Us
At Specsavers, our vision is simple: to provide the best value healthcare to everyone. Simple? Yes. Small-scale? No! We are proud to be at the forefront of leading, shaping and defining the future of the optical/audiology profession. Our people are the lifeblood of our business, and that’s why we are committed to helping our valued team members reach their full potential by investing in their development and rewarding their commitment.
The Role
We are currently looking for a Level 2 Application Support Analyst to join a highly analytical and technical team who are not afraid to get their hands dirty performing deep dive investigations within Application, Operating System and Database. Providing system and application IT support for all lines of business including Specsavers Retail Stores, Corporate and Supply Chain sites, we promote proactive monitoring and efficiently maintaining systems and applications while ensuring high service availability and reliability.
About You
As Level 2 Applications Support Analyst, you will be responsible to:
• Perform deep dive investigations within Application, Operating System and Database
• Proactive monitoring and maintain systems and applications while ensuring high service availability and reliability
• Manage Incident, Change, Problem and Request ensuring proactive approach to minimise impact and reduce reoccurring incidents to our customers following ITIL principles
• Perform Service Transition, Technical and Deployment tasks within projects
• Identify and drive continual Service and Process Improvement and perform trend analysis following ITIL principles
• Conduct store and site visits both domestic and international when required
Reporting to the Level 2 Service Desk Manager, you will possess the following skills:
• Intermediate Database experience and experience supporting both a Linux and Windows environment within an IT Support role supporting a mid-size to large organisation
• Professional written and verbal communication skills to communicate with both customers using non-technical language and business stakeholders
• Motivated by challenges and passionate about learning new technology, software, tools and processes in a fast-paced environment while supporting the lifeblood of our business, our customers!
• Strong analytical and problem-solving abilities, capability to think outside the box
• Aptitude to work autonomously and proactively while managing competing priorities across several work streams
Desirable skills include:
• Experience working in one of the following business environments with a good understanding of concepts and processes: Retail, Finance or Supply Chain (warehousing, manufacturing or logistics)
• Experience supporting or developing using Pentaho BI/DI, MapR or Tableau
• Knowledge in cloud technology including Azure or AWS
• Development and automation in Bash, Java and web programming languages
At Specsavers, we value our people and offer not only competitive reward and benefits but also on-going development and training. We support creative minds and recognise hard work. If this sounds like you, why wait? Submit your application today!