Service Desk – Level 1 Support
Level 1 Support person required to work for an Australian owned company with lots of opportunity for growth and advancement in their career.
Summary about this job
Help Desk & IT Support
Company: VoIP Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-8891-9110
Fax: +61-8-8665-6830
E-mail: n\a
Site: n\a
Detail information about job Service Desk – Level 1 Support. Terms and conditions vacancy
The opportunity - With numerous awards to our name, VoIP Pty Ltd is a market leader in Voice and Data products, Service, Support and Maintenance. We are currently seeking a Service Desk Support person with minimum Level 1 Support. The successful candidate will be joining an innovative and staff focused team, dedicated to on-going training and career progression.
Key Accountabilities
- Taking calls from clients regarding issues or queries
- Receiving emails from clients and responding accordingly
- Trouble shooting and/or escalating the call to the technical and engineering teams
- Logging jobs into the ticketing system
- Liaising with all stakeholders
- Administrative duties
Skills & Experience
- Passion for the ICT industry
- Desire to be part of a team of like-minded professionals
- Proven Level 1 Help Desk experience with an emphasis on the customer experience
Benefits and Company Culture
- On-going training and support
- Great team atmosphere
- Solid career path
- Fabulous state-of-the-art offices
- Parking at the door
- 5-minute walk from public transport
How to Apply
- Click on the Apply for this job button below. Note that only short-listed candidates will be contacted in person by our recruiter
Only candidates with the right to work in Australia may apply for this position