Service Delivery/Engagement Manager

We are seeking a Mid-level Service Delivery Manager to join our growing Operate practice in Melbourne.  In this position you will use your communication skills, planning and account management knowledge to deliver outcomes for our Software Application BAU/Managed Services clients. 
 
A position suited to your skills and experience

In this role you will be responsible for:

• Providing ongoing support and maintenance services across Digital, Service Management and Cloud environments
• Focusing on business value in accounts to ensure Service Management deliveries
• Creating growth opportunities for the business in existing clients
• Helping customers through Agile technical implementations and resolving difficulties in complex operations 
• Responsibility for customer engagement and account management for contractual services, SLAs and ensuring an alignment of commercial obligations
• Managing the service delivery in various software application projects on a daily basis
• Monitor and track deliveries of services against SLA and participate in incident, problem and change management process
• Act as the escalation point to address internal and external disruptions
• Build long standing customer relationships to grow accounts 
• Manage contract renewals 
• Support the bid pricing for services and drive the execution of projects and services delivery

 
A workplace culture that encourages your growth, celebrates diversity and equality

Our people are insightful and intelligent industry leaders who are passionate about contributing to our clients’ digital futures. Together we help to improve the way our clients operate by delivering compelling business and technical experiences for their customers.

We are a workplace culture that encourages your growth and celebrates diversity and equality. If you like the sound of us, then learn more about joining us by visiting www.rxpservices.com
  
Note: To be eligible to apply for this position, you must have existing Australian work rights. The shortlisted candidate/s may be required to undergo a Criminal History /Background/Police /Qualifications Check at the later stages of the recruitment process.
  
RXP Services operate a National Talent Management function and do not accept unsolicited Recruiter resumes. All Recruitment is driven through the National Talent function - RXP Services will not pay fees to any third party and will not be responsible for any agency fees associated with unsolicited resumes