IT Support Engineer - Level 2

Summary about this job

Detail information about job IT Support Engineer - Level 2. Terms and conditions vacancy

About the Company

getNEXT delivers industry-leading advice, solutions and services to customers throughout Australia. Currently, we are a small team with a start-up culture, but big enough to say that we are trusted in the industry. Cloud Stratagem delivers specialist Cloud consulting and managed solutions.

As a growing Cloud and managed services company in Melbourne, we are looking for a positive and motivated IT support engineer to join our team.

Culture is extremely important to us, the right person for this role will thrive in an environment where creative thinking and problem solving are encouraged. You will become part of a tight knit team working closely together to delivery great quality service.

Job Tasks and Responsibilities

You will be involved responsible for delivering day-to-day to our key corporate clients.

Skills and Experience

1. To be successful in this role you must:

• Have a positive demeanour;
• Have a good sense of humour and character;
• Demonstrate that you can de-escalate high pressure situations; and
• Be hungry to learn.

2. You must be able to resolve 95% of 2nd level support issues across the entire technology stack, including:

• Windows desktops and servers;
• All common services such as AD/DNS;
• Networking problems with wired and wireless networks;
• AWS infrastructure;
• Office 365 including SharePoint and Exchange;
• Commonly used line of business applications; and
• All commonly deployed hardware, storage and hypervisors.

3. Most important of all, you must demonstrate that you have exceptional troubleshooting skills and reasoned thinking.

Job Benefits and Perks:

This role includes the following benefits and perks:

• Generous remuneration;
• Easily accessible – on the 96 tram line.
• Internal & external training;
• Mentorship and leadership; and
• The opportunity for professional growth limited only by your own ambition.