IT Service Desk Officer
Exciting opportunity for a Level 1 IT Service Desk Officer- Great team culture- Permanent role based in Parramatta
Summary about this job
Help Desk & IT Support
Company: Sirius Technology Sydney part of Sirius People Pty Ltd
Location: Sydney
Work type: Full Time
Salary: Up to $60k p.a. + super + bonus + benefits
Phone: +61-2-7493-3258
Fax: +61-8-3261-4241
E-mail: n\a
Site: n\a
Detail information about job IT Service Desk Officer . Terms and conditions vacancy
Leading insurance company has got an opening available for an IT Service Desk Officer. This is an exciting opportunity to join a growing team with a great company culture.
In the role you will be responsible for the delivery of Information Services for a number of functions including first level PC, network and technical support for users and resolving any incidents arising across technical support.
Key Responsibilities:
- Provide first touch technical support in resolving service disruptions
- Administration of the Windows Domain, Microsoft Exchange, Anti-Virus Products, and other internally-developed systems as deemed appropriate
- Resolve incidents arising from disruptions to hardware, software, network and telephony services
- Participate in the implementation of IT security policy, standards, guidelines and procedures
- Support users covering LAN & DB connectivity issues, as well as hardware and software
- Support and maintain Microsoft technologies
- Preparation and updating of IT procedures documents including desktop procedures
- Maintain Desktop Central software database, deployment and reports as required
Key Requirements:
- 1-3 years’ experience as an IT Service Desk Officer within a small-medium Information Technology Team
- Microsoft Desktop/Network/Server administration and support
- Basic skills administering Microsoft Active Directory and Exchange
- Certificate 4 in IT Service Desk or equivalent (Desirable)
- ITIL certification (Desirable)
- Great communication skills
- Positive attitude and willing to learn new technologies
If you are interested in this role please click 'Apply Now' to send your resume.