Level 2 Field Technician

Summary about this job

Detail information about job Level 2 Field Technician. Terms and conditions vacancy

• $65,000-$75,000 plus super + car allowance, pending on experience/qualifications
• Reliable team who work effectively together
• Great office environment in the heart of Castle Hill

About the Company
Founded in 1997, Our client has embraced the ever-changing technological landscape by arming themselves with technical knowledge and capability to enable business success for their customers.
Our client's position as a trusted IT partner has come from their innate passion for IT.

• Live IT
• Discover IT
• Plan IT
• Grow IT
• Manage IT
• Support IT
• The Right IT

Living IT makes them who they are

About the role
You will be required to provide Level 1&2 desktop, server and network support and on-site and remotely as required.

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard service desk procedures
• Log all service desk interactions
• Administer service desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates

Skills & experience

• As a L2 Support Engineer, you MUST have experience working for a Managed Service Provider (MSP)
• OS support and troubleshooting experience – XP to Windows 10
• Windows Server 2003 to 2012
• MS Active Directory and Exchange
• Virtualisation – Vmware/Hyper V/Citrix
• Backup management and maintenance
• Experience working within a ticketing and timekeeping system such as Connectwise, and RMM tool such as Kaseya
• Drivers license and access to a car

Benefits & culture
People like working here because of the relationships that have been built within the team and with clients.

• Great office environment in the heart of Castle Hill
• Competitive salary rates reflective of your experience
• Ongoing education available
• Flexibility and support to help achieve your career goals
• A supportive environment that appreciates and cares for employees
• They have great customers that they enjoy working with
• They do things properly and with the right solutions not shortcuts
• The team all enjoy what they are doing and share a common passion for technology

Click on the APPLY or contact James on 02 8005 7267.

If you write a tailored cover letter for this role you will be elevated in my thinking. You need to have Full Australian working rights to apply for this role.