IT Helpdesk (Mandarin)
We are on the lookout for a Mandarin and English speaking IT Helpdesk Administrator to join our close knit IT team in Rydalmere.
Summary about this job
Help Desk & IT Support
Company: Encore Event Technologies
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4563-2598
Fax: +61-7-7936-7873
E-mail: n\a
Site: n\a
Detail information about job IT Helpdesk (Mandarin). Terms and conditions vacancy
We are Australia’s leading and growing event solutions company and we are on the lookout for an IT Helpdesk Administrator to join our close knit IT team in the Rydalmere Office in Sydney.
To be successful in this role you will need to be a team player, show initiative, be a creative thinker and be both English and Mandarin speaking.
What your new role will involve
- Providing first point of contact for all new and existing support issues
- Communicating in both English & Mandarin to staff across the business
- Troubleshooting and diagnosing technical issues over the phone and in person
- Accurate problem resolution with thorough and clear documentation
- Maintaining all case/issue history within our helpdesk ticketing system (Sysaid)
- Resolving hardware issues with desktops, printers, tablets, etc.
- Some after hours work may be required; After hours support on a roster
- Installation and configuration of PC's and other IT equipment
- Providing friendly advice and solutions to all users onsite
- Provide connectivity support for BYOD Devices
Key criteria About you
- Must be fluent in both English & Mandarin
- Certificate III in IT is required and strong interest in IT area
- Previous experience working on a helpdesk
- A sound understanding of support methods for the noted technologies
- Ability to work under pressure & deal with multiple tasks
- Superior communication skills, written and verbal and possess great phone manner
- Excellent presentation and customer service skills
- Strong problem solving and time management skill
- Experience with Microsoft Windows Server, Windows 7 & 10, Microsoft Office 365
- Demonstrated understanding of LAN and WAN infrastructures is bonus
- Reliable, honest and sense of urgency
- Attention to details
- Flexibility to work after hours when required (On Call)
- Must have full rights to work in Australia
Why you’ll love us
- No day is the same but every day is rewarding: We work in the exciting world of events. Every event presents its own set of unique thrills and challenges, charging our teams to be creative yet pragmatic every day.
- We turn ordinary events into extraordinary experiences: It's our passion for creating unforgettable experiences
- We cultivate great culture! At Staging Connections we grow teams that are seriously fun.
- You will be an integral part to the business and as such, will be in a position to showcase your passion for our events.
Please provide a cover letter which outlines your skills that match the criteria above, including your ability to communicate in both Mandarin & English. Only candidates who match the criteria will be contacted.