Process Analyst - Lean 6 Sigma. Contact Center Consolidation. ASX100, CBD

Summary about this job

Detail information about job Process Analyst - Lean 6 Sigma. Contact Center Consolidation. ASX100, CBD. Terms and conditions vacancy

Are you a Process Analyst, ideally with a background in financial services & with experience working on call center projects? Are you interested in a role within a top-tier, ASX 100 firms where you will be given real flexibility? 
 
This is a great opportunity for a Process Analyst to work for a highly reputable organisation who genuinely push career progression, on an enterprise-wide transformation.

If this sounds like you, hit the Apply for this job button now to find out more.


You are:

You’re a Process Analyst highly experienced in Lean Six Sigma, who ideally has experience driving improvements across a call centre project. Experience in financial services will be highly regarded & you'll be skilled in stakeholder engagement, running workshops and eliciting requirements. 

As a Process Analyst you'll have excellent communication skills and will be agile & adaptive in your approach, with the ability to successfully navigate a large environment.  


The role:

Working in a team of 10, you'll be working on a call center consolidation program, engaging with stakeholders and running workshops to understand areas that require process improvement. Previously utilising five different call centers across Australia, the firm is now consolidating that into one location with a call centre of 200 staff. 

 
They are:

This is an ASX 100 listed financial organisation who are undergoing a huge transformation. Recognised as a fantastic place to work, they foster a flexible environment & push a great work / life balance.  
 
They have state of the art CBD offices and utilise the very best technologies, focusing on rewarding good work and helping staff achieve their goals.


Requirements / Skills:

• Strong experience as a Process Analyst
• Experience working across contact center projects 
• Strong business-facing & stakeholder management skills
• Excellent ability to work with various business units
• Lean Six Sigma experience 
• A flexible & pragmatic approach 
• Financial services experience ideal

This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY for this job button below.

You can also contact Erinn directly at: 
Erinn Brukmann