Level 1 Software Support Technician | Custom Build Software Product/Application
Thrive! Be Challenged! Grow! Great team & work environment. Custom-Build Software product/application Support. Never be bored!
Summary about this job
Help Desk & IT Support
Company: Recruit and Deliver Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: $50,000 - $55,000 + Super (Based on Experience)
Phone: +61-8-5932-8933
Fax: +61-3-5939-2791
E-mail: n\a
Site: n\a
Detail information about job Level 1 Software Support Technician | Custom Build Software Product/Application. Terms and conditions vacancy
- Permanent Position | Located Brisbane CBD Fringe
- National Private Organisation|Experiencing huge growth
- $50,000 - $55,000 per annum plus Super, negotiable based on experience.
- Previous experience required in supporting In-House (Custom Build) Software Products/Applications
Do you feel AWESOME when you help and solve issues for your customers?
Are you interested to join a smart, dynamic team that LOVES the IT industry, enjoy working together and catching up for regular Team Lunches and Social Events?
Want to join an organisation that caters for professional growth for their staff?
If the above sounds interesting…READ ON!!
We are looking for a Technology Enthusiast who thrives on providing outstanding customer service, and has experience with supporting In-House (Custom Build) Software Products/Applications.
This is an opportunity to join a national private organisation (a software product house) that’s growing from strength to strength and has made a positive footprint in their industry. They are a Software Product House working within the HOSPITALITY Industry!
The primary focus of this role is providing remote support for our client's software suite installed at customer sites. On-site training will be provided on their software suite.
Given the nature of the role, you will be responsible for answering and logging inbound Client calls in a ticketing system, and in doing so providing a high level of service in resolving any Client queries or issues. Unresolved Client queries, software suggestions, as well as identified (or suspected) software defects will need to be escalated to 2nd or 3rd level support resources, as appropriate.
The candidate also needs to have demonstrated skills and understanding of technical networking concepts and Microsoft Operating/Server Systems.
If you have had a background in hospitality (IT or Non-IT) and/or POS (Point-of-Sale) systems experience, that is a bonus.
The following skills and experience are required to be considered for this position:
- +2 years’ commercial experience in a Level 1 IT support role.
- Experience providing remote support to customers
- Demonstrated +1 years’ experience in supporting In-House (Custom Build) Software Products/Applications.
- Demonstrated knowledge of Microsoft desktop and server operating systems.
- Sound ability to quickly identify and diagnose low-level proprietary application, web, computer or network errors and resolve these logically in a short time frame.
- Good knowledge of networking concepts such as firewalls, routing, file permissions, file and printer sharing.
- Excellent written and verbal communication skills.
- Great telephone manner.
- Excellent customer service skills.
- If you have had a background in hospitality and/or POS (Point of Sale) Systems experience, that is a bonus.
- If you have experience with SQL Scripting – that is also desirable
GRAB this opportunity while it lasts!
PLEASE NOTE: As part of the application process, we request you to please ensure you have attached your resume as well as your cover letter outlining your suitability for this position.
So if the above sounds like what you are looking for, then don’t hold back, contact us now, APPLY, and find out more…