IT Support Analyst - Level 1 and 2

Summary about this job

Detail information about job IT Support Analyst - Level 1 and 2. Terms and conditions vacancy

• Interview immediately
• Must have previous support experience
• Experience providing in person support

Permanent opportunity for a Level 1 / 2 Service Desk Analyst opportunity to join a deliver a mixture of phone and in-person support

Key responsibilities of your new role include:

• Ensure Service Desk maintains a high standard of customer service
• Provide 1st level  and 2nd level support
• Conduct majority of support over the phone, however, be responsible for site support 
• Meet personal and team KPI targets on resolution, processing and SLA.
• Identifying and utilising internal sources to assist in the resolution of logged issues
• Provide technical advisory service to internal and external customers and staff

​​ To be successful in this role you will possess the following skills and experience:

• Minimum 3 years proven experience in a Level 1 and 2 support role
• Experience in ITIL
• Experience supporting Microsoft Office Suite
• Experience supporting Microsoft Windows XP Operating System
• Exposure to Windows, Exchange, Active Directory
• Exceptional communication skills

We are seeking a self starter with ample amounts of initiative and EXCELLENT COMMUNICATION SKILLS, the ability and thorough understanding of the Technical side will ensure your transition into this position is seamless.
 
Express your interest to Jason Pho on 03 9236 7706 or by clicking the 'Apply Now' button below.