IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Excellent IT desk-side and telephone support role in ASX listed Fintech company
• Develop your technical knowledge and skills in a great team environment
• CBD Collins Street location, close to shops and transport

About us:

Netwealth is an ASX listed financial services and technology company providing astute investors, financial advisers, private clients and high net worth firms with a way to see wealth differently. We offer a range of innovative portfolio administration, superannuation, retirement, investment and Managed Account solutions through our award-wining platform. Currently rated Australia’s Number 1 Platform for overall functionality and satisfaction, we provide wealth professionals with the technology required to efficiently manage and add value to their wealth portfolios.

The Opportunity:

We are looking for an IT Support Officer to join our established infrastructure team.  At Netwealth, you will be part of a growing and talented group of agile and curious people who work together to achieve phenomenal outcomes for our customers. We are committed to building your capabilities and you will be given plenty of opportunity to develop your IT knowledge. We want to form teams that represent a variety of backgrounds, perspectives and skills and who share our values of Curious, Collaborative, Courageous, Agile, Genuine and Optimistic. Working in an infrastructure team within a flat organisational structure, you'll have the opportunity to contribute across the entire infrastructure ecosystem while interacting closely with stakeholders from across the business.

In this role you’ll:

• Provide high quality desk-side and telephone support to Netwealth group employees to minimise downtime and maximise productivity
• Perform PC repairs, upgrades, patching, monitoring and reporting as required
• Assist the team to deliver and manage the standard operating environment (SOE) for desktop technologies and mobility solutions
• Ensure Netwealth staff and clients have simple and secure access to required systems which is controlled and audited
• Look for new ways to resolve reoccurring problems, solve technical issues and improve efficiency
• Assist the team with a range of projects spanning data centres, IaaS, servers, storage and virtualisation, networking, VoIP and UC, security and DevOps.

We would love to hear from you if you have:

• Excellent written and verbal English language communication skills
• The ability to interact comfortably and confidently with stakeholders
• Outstanding analytical skills and an inquisitive mind
• A high level of attention to detail
• A passion for technology and innovation and a desire to keep up-to-date with emerging products and solutions
• Good knowledge of a range of desktop software products and services
• Excellent knowledge of MS Windows and MS Office products
• The following are also highly regarded:
  • A tertiary qualification in IT or a related discipline and/or MCSA/MCSE certifications
  • Exposure to software development concepts
  • Exposure to agile methodologies such as Scrum and Kanban

Working at Netwealth is exciting, challenging and full of new experiences. It’s a great time to join our growing company and talented team. Are you curious about this opportunity? If you love working in a challenging and fast-paced environment, now is the time to tell us more about yourself.

How to apply:

Do you believe you have the skills and experience for this role? We'd love to hear from you as soon as possible so please "Apply Now"! Attach your resume and write a covering letter telling us why you feel you are the perfect person to join our IT team.