Managed Services Systems Engineer
Integral part of Vita’s Telstra Business team, providing ongoing managed services support for our external customers.
Summary about this job
Networks & Systems Administration
Company: Vita Group Limited
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-7565-8008
Fax: +61-8-2026-4863
E-mail: n\a
Site: n\a
Detail information about job Managed Services Systems Engineer. Terms and conditions vacancy
- Progress your career with one of Australia’s largest communications providers
- ASX-listed company
- Based at our head office in Albion
About Vita Group
You may not have heard of us, but it's likely that you've come across us in action. We are an ASX listed company. We help Australians connect to a brilliant future through our Telstra stores and Business Centres. We bring innovative lifestyle offerings to market through our start-ups, and we guide Australia's small businesses, government departments and industry leaders to take control of the latest technologies that will enable them to thrive.
Our people and our company culture value proactiveness. We are performance, achievement, and team-oriented so there will never be a day where you aren't learning, growing, and developing.
Role
As the Managed Services Systems Engineer, you will provide technical support, expertise and customer service to our external customers within Service Level Agreements (SLA’s) and targets. You will also develop proposals, business cases and other supporting documentation within the area of Managed Computing, including on-premise and cloud-based solutions, in accordance with the ITIL framework, vendor best practices, and internal policies and procedures.
Responsibilities
- Deliver a consistently high level of service to customers, answering and addressing incoming calls and emails within agreed Service Level Targets (SLTs)
- Provide accurate technical advice to Vita Group customers regarding potential purchase decisions
- Configure, proactively manage, and maintain Windows Server, Office 365 and Exchange environments
- Implement changes to customer infrastructure
- Provision Windows and MacOS desktop environments
- Configure and maintain Terminal Server environments (Microsoft Remote Desktop Services, Citrix)
- Monitor and respond to critical customer outages within SLAs
- Deliver compliance-based services within SLAs (Windows Patching, System Backups, Anti-Virus protection)
- Complete daily maintenance checks of automated client systems
- Monitor, track, and prioritise incidents in an internal ticketing system
- Update all assigned tickets following ITIL principles
- After-hours on-call duties on a rotational basis to provide 24x7 support for Manage Services customers
About you
- Significant ICT experience in a Managed Services or Professional Services environment
- Knowledge of Mobility, Fixed and Collaboration solutions
- Bachelor of IT or similar
- Outstanding customer service skills to accompany your vast range of IT related knowledge
- Experience with Microsoft Windows Server and Workstation operating systems, MS Exchange Server, MS Active Directory and Group Policy, Office 365, SQL, SharePoint, backup solutions (Veeam & Shadow Protect), TIPT phone systems and MDM Solutions (AirWatch, MobileIron)
Benefits We Offer
- Discounts on products from our strategic partners
- Salary packaging
- Education allowance
- Child Care allowance
- A paid day off on your birthday
- A paid day off to volunteer
Apply today or view our careers page to learn more.
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