Level 2 Field Service Engineer
Exceptional opportunity for an experienced level 2 I.T support officer to join a fast growing I.T & Communications company.
Summary about this job
Help Desk & IT Support
Company: Helpdesk Computer Systems
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-5110-5080
Fax: +61-3-8652-5172
E-mail: n\a
Site: n\a
Detail information about job Level 2 Field Service Engineer. Terms and conditions vacancy
We are a small IT Support and Managed IT Solutions Company based in the Western Suburbs. We are currently on the lookout for a well presented level 2 computer technician to join us and complement our existing team. The role will consist of responding to emails, phone calls, and onsite technical requests to provide our clients with the best service we can deliver.
The Role:
- Responding to phone and email technical requests in a professional and timely manner.
- Onsite maintenance visits to assess technical issues or implement new setups.
- Building and maintaining productive relationships with client's staff ranging from juniors to senior managers.
- On and offsite computer/server maintenance (Windows environment)
- Assisting new customers with requests over the phone and assisting our clients with technical requests.
- Be able to work autonomously and provide spectacular technical support.
- Building and configuring of new hardware.
The Successful Candidate Will Have the Following Skills:
- Minimum 24 months experience providing IT support.
- Excellent proficiency of the English language (both written and verbal) along with strong interpersonal and communication skills.
- Sound technical troubleshooting methodology.
- Comprehensive technical knowledge, including:
- IT Systems
- Remote user support
- Windows Operating Systems
- Common Software Applications such as MYOB
- Computer Hardware, printers and peripherals
- Advanced knowledge Windows 7 and later versions
- Server 2008/2012 R2 and later versions
- Active Directory;
- Microsoft Office 2007 and later versions including Office 365
- Google Apps
- MS Exchange;
- Apple and Android mobile products
- Hardware, Printers and peripherals
- DNS, DHCP, TCP/IP
An attractive salary package is on offer together with a Mobile Phone, Petrol Cards and ETAG. You must hold a valid open drivers licence, be able to travel, have experience in a similar role and passion to assist with a growing company.
If you enjoy pairing technical knowledge with outstanding customer support then this is the role for you! Please submit your cover letter and resume below.