IT Support Analyst - TEEG

Summary about this job

Detail information about job IT Support Analyst - TEEG. Terms and conditions vacancy

Who we are
 
Our business is a private equity backed, newly formed Group that includes great entertainment brands Timezone, Zone Bowling, Playtime and Kingpin. 
 
With 80 entertainment venues in Australia and New Zealand and a team of 1,800+ employees, we pride ourselves on having a passionate team who are devoted to creating remarkable experiences for our guests and being the champions of fun. Together with Global operations, the business forms one of the world’s largest Family Entertainment Centre groups operating across 6 countries with over 250 locations. 
 
What we need:
 
We are searching for a passionate IT Support Analyst to support our Timezone regional office based in Castle Hill and Timezone Family Entertainment Centre (FEC) IT systems – all training on this system included!
Communication is a key aspect of this role. The ability to understand complex IT issues and work through the resolution remotely is required.
 
Responsibilities for the role will evolve but will likely include:

• Provide email, phone and face-to-face technical support to our Timezone FECs and support office
• Clearly log all reported requests and incidents in the Group Servicedesk tool
• Troubleshooting software, hardware and peripherals issues to agreed SLAs
• Being responsible for network troubleshooting, WiFi, LAN and WAN
• Setting up new user’s and FEC’s hardware and applications
• Documenting known issues and procedures along ITIL principals.

So if you have:

• 3 years’ experience in a high-volume Service Desk role
• Knowledge of the Microsoft product suite
• Great hardware troubleshooting skills
• Understanding of basic network concepts
• Tertiary IT certification/qualifications
• Preferably experience in a retail IT environment
• A positive, logical and collaborative approach to problem solving with a pleasant demeanour
• Proven ability to meet deadlines, set priorities and work on multiple tasks
  
• Availability to work evenings and weekends on a rostered basis.
  

We will offer you:

• The opportunity to work with cutting edge network and server technologies
• A fun, enjoyable and rewarding work environment
• Training, development and real opportunities for careers advancement
• The option to travel to our new centres to assist in their launches
• Rewards and recognition along with staff discounts across all our brands!

If you think you’re ready to be part of our team, apply now!

  
Diversity Statement:
We are an equal opportunity employer and we strive to achieve gender diversity within our workforce. Women are strongly encouraged to apply for all vacant positions including traditionally male dominated roles.
Dependent on the role, Responsible Service of Alcohol (RSA), Working with Children Check (WWC) and Police Check may be required to be successful; and must be provided prior to commencement date