Application Support Analyst (L1) - Multilingual support

Summary about this job

Detail information about job Application Support Analyst (L1) - Multilingual support. Terms and conditions vacancy

• Contract Role
• Location: Sydney
• Opportunity to join a large global IT organization

This role is for a level 1 Product/Application Support analyst who has experience working with managed services and wide range of technologies.  As a first-level contact, you will provide problem resolution for all users with hardware, software and applications problems.
  
Skills required:

• Proven experience in customer service and a passion for providing outstanding service.
• Experience with software and hardware troubleshooting in desktop, mobile and web environments
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Answer Service Desk calls, resolve issues via available tools and document service tickets accordingly.
• Knowledge or basic understanding of Ticket Lifecycle and SLA.
• Ability to speak one of the following native languages with a fluent level of English: Indomalay, Korean, Vietnamese, Thai
• Experience working in a fast-paced environment that requires quick thinking, initiative and a lot of multitasking.
• Exceptional communication and interpersonal skills, team orientated with a proactive and energetic attitude.
• Strong organizational skills and a high attention to detail
• Familiarity with Microsoft Windows, Word, and Excel applications

  
To be considered for this great opportunity “Apply Now" or contact Manasa - [email protected]