Incident Coordinator - 12 month FTC with view to extend or permanent employment!

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Are you an incident coordination superstar? My client is a leader in hosting services. Get this role and see your career soar!

Summary about this job

Help Desk & IT Support

Company: Ashdown People

Location: Sydney

Work type: Contract/Temp

Salary: 70k base plus super plus bonus

Phone: +61-2-4059-5348

Fax: +61-7-7584-3524

E-mail: n\a

Site:

Detail information about job Incident Coordinator - 12 month FTC with view to extend or permanent employment!. Terms and conditions vacancy

Who is my client?
My client is a leader in voice, data, mobile and cloud hosting solutions. With one of the highest client satisfaction ratings in the industry, my client has some amazing clients. Based in Sydney CBD, you'll be working with a collaborative team who values their work life balance. It also doesnt hurt that the previous incumbent of this role has been promoted - so if you want career growth, this is the company for you!

What is the role?
You'll be responsible for end to end management of customer and network incidents  as well as managing escalations within the Contact Centre. You also be responsible for continuous improvement and suggest these where you see fit.

This role is a 12 month initial fixed term contract, with a very strong possibility of extension or conversion to permanent employment.

You will be well remunerated, with a salary of up to 70k base + super + bonus!
 
What are the client looking for?
* 3 -5 years of experience in Incident Coordination 
* CCNA
* Strong communication skills
* Excellent customer service skills, including the ability to go above and beyond

Interested? My client is interviewing ASAP so apply today!

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