POS Implementation & Support Team Member
Work with Market Leader in Hospitality POS, implementing world class technology into iconic hospitality venues. Fast paced work environment.
Summary about this job
Help Desk & IT Support
Company: Bepoz
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-3578-8244
Fax: +61-7-8572-8021
E-mail: n\a
Site: n\a
Detail information about job POS Implementation & Support Team Member. Terms and conditions vacancy
- Immediate Start
- Global Brand - Hospitality and Retail POS
- Working with Iconic Hospitality Venues
Bepoz is Australia’s leading supplier and developer of point of sale (POS) systems for the hospitality industry.
Based in Mascot, our software powers businesses in Australia, New Zealand, Malaysia, Middle East, Europe, United Kingdom & United States.
An opportunity has become available for an enthusiastic Implementation and Support Technician to join our Technical team working with our Australian user base.
Reporting to the Technical Support Manager, the role involves various duties in the field of Implementing and supporting POS systems into hospitality businesses, including but not limited to:
- Implementing POS, Inventory and Loyalty systems into Pubs and Clubs
- Accurately and quickly log, assign and / or escalate support tickets through company ERP
- Customer Support via remote applications, phone and email
- Training end users on POS, Inventory and Loyalty Systems
- Working both in-house and onsite
- Documenting technical issues and liaising with in-house development and with customers
- Software and Hardware Testing
- After Hours support on a rotating roster
Ideally, you will have:
- Previous POS Software experience
- Hospitality exposure / knowledge / experience
- Working knowledge of Microsoft applications – Server, SQL, Windows OS, Remote Desktop (Certifications are highly desirable but not essential.)
- Understanding of networking principals and experience troubleshooting connectivity issues
- Tertiary qualification in IT
- Experience in a Support Desk environment providing Level 1 and 2 Support using a call management system
- Customer Training experience
You must have:
- Problem-solving skills
- Excellent customer service focus
- A genuine interest in helping troubleshoot issues with users at all levels
- An excellent work ethic that will inspire confidence in management
- The discipline to work with minimal supervision
- The ability to work well in a team.
- High-Level communication skills (spoken and written)
- A NSW drivers license (preferably manual)
Rewards & Perks:
- Above industry average salary packages
- Fully maintained company vehicle or car allowance
- A growing company with lots of potential for development and growth
This role is perfectly suited to someone who enjoys technical challenges and providing problem-solving services to customers. You will be involved both online and onsite as well as provide telephone and email support to customers with technical queries regarding our software and hardware solutions.
At times this position will involve some travel mainly within Sydney Metro, Country NSW and Qld. The successful applicant must be able to travel for days at a time.
Remuneration will be dependent on skills, qualifications and relevant experience.
This is a long-term position and an excellent opportunity a motivated individual to make their mark in this fast-growing company.
Interviewing now for an immediate start.