Service Desk Analyst

All vacancies of Australia • Information & Communication Technology • Service Desk Analyst

Seeking an experienced IT Service Desk Analyst to start immediately at a leading Not For Profit Organisation

Summary about this job

Help Desk & IT Support

Company: Genesis IT&T P/L

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-8-4195-2419

Fax: +61-7-5736-8199

E-mail: n\a

Site: n\a

Detail information about job Service Desk Analyst. Terms and conditions vacancy

6-month contract
Located in East Melbourne
$55,000 including super

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

Responsibilities

Providing first and second level technical support to users
Recording, classifying and tracking helpdesk incidents and service requests
Monitoring open helpdesk incidents and service requests and tracking their progress towards resolutions against specified service targets
Ensuring effective Communications between the Service Desk and clients
Analysis of issues to record and identify possible problems
Install, modify, and repair computer hardware and software
Liaise effectively with wider IT team
Respond to queries either in person, via email or over the phone
Install, modify, and repair computer hardware and software
Install computer peripherals for users
Run diagnostic programs to resolve problems.

Profile

Excellent verbal and written communication skills;
Customer and service focused manner with excellent phone manner;
Excellent troubleshooting skills;
Knowledge of current Microsoft technologies (server, desktop and application);
PC Hardware and peripheral knowledge and skills;
Exceptional documentation skills.
Knowledge of ITIL standards.
Certificate IV in Information Technology Support or IT equivalent

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