Desktop Support Engineer
You will be required to provide general and escalated infrastructure/application support and you will also leverage your broad technical skills.
Summary about this job
Help Desk & IT Support
Company: Michael Page Technology
Location: Sydney
Work type: Full Time
Salary: plus superannuation
Phone: +61-7-5576-8383
Fax: +61-7-2226-5282
E-mail: n\a
Site: n\a
Detail information about job Desktop Support Engineer. Terms and conditions vacancy
- Permanent opportunity with a National organisation
- Provide Level 1 to 3 support
You will be required to provide general and escalated infrastructure/application support and you will also leverage your broad technical skills and experience to lead and provide hands on delivery of technology, governance and modernisation projects.
Client Details
My client is a family owned and operated business across Australia and New Zealand.
Description
The key duties & responsibilities are outlined below;
- provide service orientated technical support (levels 1 through 3) over the phone, in-person, onsite and via help desk across the organisation on software / systems and infrastructure wherever required
- Maintain, develop and manage the operating environment using MS Intune, AD, GPO, and PS in alignment with security and governance best practises driven by modernisation and continuous improvement.
- Provision, administer and set up hardware, software, and account new uses and locations
- Document practises, solutions, known issues, and common troubleshooting procedures
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
- Lead/resolve and take ownership of escalated infrastructure and application support queries to completion
Profile
The ideal candidate will have the below;
- A pragmatic approach to solving problems and solid experience working with stakeholders (technical and non-technical / internal and external)
- A strong balance between soft and technical skills with a passion for customer service orientated delivery
- Demonstrated experience in Windows environments, Multi-site and local networking concepts, Cloud-based technologies / migrations and Systems Integration (MCITP desirable)
- An appetite for continued learning, continuous improvement activities and modernisation projects
Job Offer
An amazing opportunity to join a family run business with exceptional growth potential.