Field Service Engineer
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This is a highly customer facing role within the four and five star Hospitality sector. The Field Service Engineer (FSE) will be responsible for meeti
Summary about this job
Help Desk & IT Support
Company: interTouch Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-2434-5646
Fax: +61-7-8558-9277
E-mail: n\a
Site: n\a
Detail information about job Field Service Engineer. Terms and conditions vacancy
InterTouch is a leading international provider of guest technology managed services for the hospitality industry providing HSIA and IPTV/IPVOD services to enhance user experiences in more than 103 countries worldwide.
Duties and Responsibilities
- Perform troubleshooting, installation, maintenance and repair on designated equipment
- Ordering and managing spare parts and RMAs with suppliers
- Identifying and participating in sales opportunities by means of surveys, system design or pilot site testing
- Maintain daily communications with customers to ensure resolution and escalation process is followed to resolve customer service delivery issues
- Compete all necessary documentation for installations and survey activities and keep all internal service logs and records up to date
- Undertake special allocated projects as directed by your Manager
- Provide Customer training as required
- Be flexible in working hours when requested and provide after-hours support (approx. one week in eight)
- Be able to travel within your region and occasionally as requested outside your region
- Meet all OH&S requirements
Skills and Experience
- You will offer a logical approach to problem solving with a strong customer service attitude
- You must be a team player, be dependable and have the ability to work autonomously
- A full valid driver’s license is necessary
- Network Technical skills equivalent to CCNA level. Ability to understand, configure, support and/ortroubleshoot network components such as switching, routing, ASA, cabling, firewalls, LAN, WAN , TCP/IP, DNS, UDP, latency and VDSL2
- Specific network understanding of various vendors equipment’s commonly deployed with our Wi-Fi solutions such as HP/Aruba, Brocade, Ruckus, Nomadix, Extreme, Juniper
- OS knowledge Linux, Windows OS & Apple iOS to the extent required in installing, supporting and troubleshooting our solutions for both HSIA and IPTV/IPVOD
- PC support knowledge – LAN port, Wi-Fi, setup & configuration and troubleshooting
- Well-presented and professionally confident
- Exceptional customer service focus and excellent communication skills
- Ability to prioritise, manage multiple technical issues simultaneously and work to deadlines
- Excellent written and oral English skills
- Good documentation skills
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