IT Business Analyst
We are looking for an experienced Business Analyst to work within this Global Organisation.
Summary about this job
Business/Systems Analysts
Company: Louis Dreyfus Company Australia
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-1773-2181
Fax: +61-2-8714-9407
E-mail: n\a
Site: n\a
Detail information about job IT Business Analyst. Terms and conditions vacancy
A key player in the global food chain, Louis Dreyfus Company is a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities.
We are currently recruiting for the position of IT Business Analyst based in the Brisbane office.
This role will work as part of the Asia Regional Project Team, interacting closely with the Regional and Global Service Delivery Managers,other Business Analysts and functional teams.
Reporting to the Senior IT Business Analyst, the role is responsible for but limited to:
- Business Analysis
- Understanding and documenting current business processes
- Conducting gap analysis between the as-is and to-be processes, identifying gaps with existing system functionalities, reports and controls
- Running workshops to identify current and best-practice procedures
- Running training workshops with key stakeholders and end users
- Understand system functionalities and be able to recommend solutions and improvements
- Document requirement and functional specifications and work closely with the Business, Regional and Global IT teams
and vendors to facilitate developments
- Application Support
- Responsible for level I and II Application support (recreate issues, test scenarios, manage short term and long term resolutions)
- Ensure Business incidents and requests are tracked in Service Now and the tickets are resolved within Service Level Agreement
- Report on Monthly incident and requests
- Act as first line support to the Business in case of issues during project and post go-live support
- Help to develop and manage key stakeholder relationships
- Manage after hours deployment of solutions to Production environment
- Project Management
- Support the Project Manager throughout projects (e.g. defining scope, estimating resource requirements, timelines)
- Contribute to regular project and business meetings, provide progress updates, report issues and risks
Essential skills and experience include:
- 2-5 years in IT and out of that 3 years as a Business Analyst
- Experience in ERP such as SAGE 300, SAP, Microsoft Dynamics AX
- Experience in implementing trading, inventory or logistics solutions is a must
- Experience in implementing or working with front office commodity trading & risk management (CTRM) systems in an advantage
- Report writing in Crystal reports, Qlikview an advantage
- Excellent Microsoft Word, Excel, PowerPoint and Visio skills
- Business Analysis Certification a strong advantage
- Basic understanding of Project Management methodology