APS4 Business Analyst

Summary about this job

Detail information about job APS4 Business Analyst. Terms and conditions vacancy

• ASAP to 30 June 2019 + Possible Extension
• Federal Government Department
• Australian Citizens

• face2face Reference Number #9215
• 10 Months Contract
• Australian Citizens
• Location - Chermside

The Business Analyst has responsibility for monitoring, tracking performance, identifying areas for improvement and report against operational KPIs.

You Will:

• Create links between the corporate and service delivery arms of the site office and be responsible for coordinating clear and regular communications back to National Office
• Undertake internal reviews of decisions and coordinate the regional Agency’s response to complaints and feedback within the site

Duties:

• Undertake analysis of regional performance against Key Performance Indicators and provide advice on procedural changes as required
• Coordinate and undertake analysis of participant feedback
• Coordinate all site reporting requirements
• Coordinate internal quality assurance processes including sample audit programs and reports on service delivery quality trend analysis, communities of practice and outcomes analysis
• Undertake internal reviews of decisions
• Coordinate responses to complaints
• Ensure staff are following Agency guidelines and operating procedures

To have a confidential discussion regarding this role, please give Arsh Sangha a call on 02 6199 5750. Alternatively, forward your application to Arsh directly by using the 'Apply for this Job' link below.