Services Support Team Lead

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National health, wealth & living company. Helpdesk leadership role. Values based culture - Bold, Warm & Honest. Full time permanent opportunity.

Summary about this job

Help Desk & IT Support

Company: Australian Unity

Location: Melbourne

Work type: Full Time

Salary: Salary package + performance bonus + benefits

Phone: +61-7-3582-6473

Fax: +61-2-8840-7990

E-mail: n\a

Site:

Detail information about job Services Support Team Lead. Terms and conditions vacancy

  • Growing, mutual organisation
  • Locatedin Albert Road, South Melbourne
  • Join us and thrive!

 

Australian Unity is a national health, wealth and living mutual company providing products and services designed to help people thrive. More than one million Australians have created a brighter future with us. We are a mutual organisation with 280,000 members, more than 7000 employees and generating more than $2 billion in revenues per annum.

 

Your Role

 

An exciting opportunity is now available within our Business Technology function for an experienced Team Leader – Service Support.  Reporting to the Service Delivery Manager based in Melbourne, you will lead a team that work collaboratively to achieve excellence in service delivery and drive continual customer service improvement.  You will manage, develop, coach and motivate the team who support our internal customers with their technical requirements.

 

As a technical expert, you will ensure a balanced delivery of technical expertise and customer focused service excellence through the provision of product, procedural, service, and system training and support.  Using your technical expertise and analysing trends in data, you will identify opportunities to improve our processes and implement changes to improve the customer experience.

 

To be successful in this role, you will have:

 

  • Solid experience working effectively as a Technical Team Leader in a medium to large sized organisation
  • Significant experience in technical service support
  • Certification in ITIL / AGILE
  • A tertiary qualification in a related discipline
  • Excellent phone manner and face to face customer service skills
  • Outstanding written and verbal communication skills
  • Excellent process improvement development experience and skills
  • The proven ability to implement change to improve the customer experience
  • The ability to effectively train, coach and mentor
  • The ability to contribute to monthly reports by extracting statistics from various systems like ServiceNow
  • An eagerness and ability to absorb large volumes of information, and continue to stay up to date with constant system releases and changes

 

For more information, please contcat Jasmine Klooger in the Talent Acquisition Team on 03 8682 6126.

 

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