Senior Manager, IT Applications Service Management
Manage a team of Application Support Specialists for a listed financial services leader.
Summary about this job
Management
Company: u&u. Recruitment Partners
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-6952-5090
Fax: +61-3-6289-8025
E-mail: n\a
Site: n\a
Detail information about job Senior Manager, IT Applications Service Management. Terms and conditions vacancy
- Leadership role reporting into GM
- Project and vendor management focus
- Raise the bar from a service management perspective
About the Company:
Highly successful financial services company with a growth mindset. Highly prestigious ASX listed business. Beautiful CBD offices.
About the Role:
This role will see you work across a diverse group of executives and well-resourced technology function within a highly technology dependent company.
The brief is to elevate the level of maturity of the function through your leadership skills and experience, and to assist the organisation on its journey and commitment to maturing the IT Service Management platforms within the business, including the implementation of new toolsets.
Your team will consist of four process owners for key IT Service Management processes (Incident, Problem and Change) and a System Administrator. You will lead them in aligning to business strategy, roadmap and selected IT Service management tool governance policies, procedures and reporting for Incident, Problem and Change Management.
The team will maintain, operate, troubleshoot and continuously improve IT Service Management tools, including reporting against performance.
In addition, there is a strategic component to the role, as well as an exciting opportunity to participate in and drive the selection, implementation and adoption of a new ITSM tool.
Duties:
- Provide vision, leadership and oversight of the IT Service Management Team, focused on Applications Support;
- Implement industry best practice, working with stakeholders in developing a roadmap for the area;
- Lead a small team and provide strategic input and leadership, as well as embedding a root cause analysis focus;
- Communicate effectively with senior level customers and the broader technology community; and
- Provide thought leadership.
Skills & Experience:
- Experience within ITIL service management leadership roles as incident, problem, change and service level management etc;
- Experience of selecting and implementing Service Management tools - including the design and roll out of supporting frameworks and processes;
- Exceptional communication skills and an ability to communicate effectively with business stakeholders; and
- Certification in ITIL processes.
How to Apply:
For more information, please call Umesh Chauhan at u&u on 02 8245 7908, quoting reference number 11203. Alternatively, to submit an application, please click below.
Please submit your resume in Word format only.