Head of Service Delivery

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We are looking for an experienced Head of Service Delivery to join our Melbourne Information Technology team.

Summary about this job

Management

Company: Norton Rose Fulbright

Location: Melbourne

Work type: Contract/Temp

Salary: n\a

Phone: +61-3-9377-4443

Fax: +61-7-7945-2302

E-mail: n\a

Site:

Detail information about job Head of Service Delivery. Terms and conditions vacancy

  • Leading international law firm
  • Melbourne CBD location
  • Regional management role

Norton Rose Fulbright is a global law firm. We provide the world’s pre-eminent corporations and financial institutions with a full business law service.  We have more than 4000 lawyers operating in over 58 offices across Europe, Asia Pacific, Canada, Africa, the Middle East, Latin America, the Americas and Central Asia.

Recognised for our industry focus, we are strong across all the key industry sectors: financial institutions; energy; infrastructure, mining and commodities; transport; technology and innovation; and life sciences and healthcare.  Knowing how our clients’ businesses work and understanding what drives their industries is fundamental to us.

Demand on our services has created an opportunity for a management role in our Information Technology team as the Head of Service Delivery. This opportunity will be a fixed term, 12-month contract. This is a unique opportunity to join a team that presents exciting potential for career advancement and significant development opportunities.  

The key responsibilities and requirements for this role are as follows:

Responsibilities

  • Manage the day to day operational delivery of the firms IT services provided by both internal and external service providers
  • Manage all aspects of the data centre facilities, applications and end user devise
  • Manage staffing requirements, budget management, optimizing processes and technology and ensuring a high availability platform
  • Maintain all technical documentation to global standards and assist in their refinement and ensure that operational processes (patching, change management, system upgrades) are performed efficiently

Requirements

  • A proven track record of regional operational management and delivery in a global law firm or professional services firm preferred.
  • Strong experience  covering applications, data centre and network and the end user experience
  • Previous experience of staff management, client management, performance management and service improvement with reasonably sized teams (15+)
  • Demonstrated ability in assisting in the development of global strategies and frameworks, and working within such defined structures
  • Strong communication and stakeholder management is essential

The successful candidate will need to be an energetic, driven and focussed individual. At Norton Rose Fulbright Australia, you will be rewarded with genuine career prospects and an excellent team environment renowned for its collaborative culture, passion for client service and professional development opportunities. Remuneration will be commensurate with relevant experience.

Norton Rose Fulbright values diversity and strives to create an inclusive environment where all employees can bring their whole selves to work. We embrace the opportunity to contribute to the communities in which we work which underpins our strong Corporate Social Responsibility (CSR) program.  We provide a range of opportunities in which our people can make a difference to their local and global communities including through pro bono legal work, charitable giving, volunteering and support for the environment.

We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a silver employer for LGBTI Inclusion through the Australian Workplace Equality Index.

We encourage Aboriginal and Torres Strait Islander candidates to apply.

To apply online please click the 'Apply' button below.  It is the policy of NRFA Group to provide workplace adjustments for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or adjustments to fully participate in the application/interview process, please contact Katie Dunlop on +61 (02) 9330 8656.

 

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