Desktop Support Consultant - Level 2

Summary about this job

Detail information about job Desktop Support Consultant - Level 2. Terms and conditions vacancy

Why work for Brennan?
At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. As part of our continued growth, Brennan IT is seeking an dynamic, energetic and customer facing Desktop Support Consultant to provide face to face support to our customers. 

The Role:
As a key member of the Managed Services team, you will be providing onsite 1st and 2nd level support to our Managed Services client. You will also perform technical account management, contract management, service level reporting and be accountable for profitability within that client base.
This is an exciting and rewarding opportunity that requires someone that has the ability to solve the most complex, high-impact challenges faced by our customers in a timely and efficient manner.
The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Your day-to-day responsibilities:

• Provide L1 & L2 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

What skills you will bring to the team:

• At least 2 years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-1, Active Directory, Exchange, VMWare and Virtualization support
• Ability to work autonomously
• Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
• Assertive communication skills with the ability to communicate effectively over the phone, interpersonally and written
• Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
• Good time management, strong analytical and problem-solving skills
• Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
• Experience with LAN and WAN networks would be an advantage

Brennan IT offers an excellent remuneration package and benefits including:

• An awesome team of people to work with
• Access to the latest and greatest technology
• Personal and Career development
• High levels of reward and recognition for over achieving
• A company that genuinely cares about YOU
• Flexibility to work in the way that brings out the best in YOU
• The ability to do what you love, in an environment that supports YOU

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan IT is an equal opportunity employer.