Implementation Manager

Summary about this job

Detail information about job Implementation Manager. Terms and conditions vacancy

• On site parking and next to the train station
• Leading Global Technology company
• Be part of a great team

Equinix is the one of the largest growing Data Centre companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and visionary people who can help us achieve our goal – global interconnection. With over 190 datacenters in over 24 countries spanning across 5 continents, we are home of the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who grow with solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, low ego, gritty people who build The Magic of Equinix. They share a real passion for winning and put the customer at the center of everything they do.

We are looking for an Implementation Manager to join our  team with the responsibility of the delivery of customer projects and requirements into our Data Centre.

Responsibilities

• You will identify, validate and document customers' order requirements
• May be assigned to manage simple to mid-level customer deployments
• Supports & develops project implementation plans/task lists for customer deployments through collaboration with teams (such as Sales, Client Services and IBX Operations)
• Project Implementation and Delivery -Schedules implementation meetings with customers and various partners
• Monitors and ensures the timely closure of Operations activities with accurate information
• Investigates and collaborates with multi-functional teams to resolve issues during project implementation
• You liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
• You will be the customers' point of contact for any customer concern or issues during a project implementation
• Handles the critical issues, investigates and provides resolution to the issues with close guidance from senior team members/manager
• Communicates with customers, own team, and multi-functional groups on project plans and implementation progress
• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IBX and finds opportunities for process improvements
• Provides basic system support for IBX Operations systems such as Siebel Fulfillment, working with Regional Operations
• Ensures Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)
• Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks
• Engages and works with IBX Operations Support to handle and engage third party vendors and suppliers for services and materials

Qualifications and experience:

• 3 plus years in a Implementation role
• Experience managing vendors/suppliers
• Good communication and partner management skills

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

We look forward to meeting you!