Executive Manager, CX Design
A senior influencer across the business and would be considered 2IC to the GM within the Customer Experience Design team.
Summary about this job
Management
Company: Oceans Group
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-1700-2373
Fax: +61-7-7632-2043
E-mail: n\a
Site: n\a
Detail information about job Executive Manager, CX Design. Terms and conditions vacancy
- Senior Influencer of CX Design
- 2IC to the General Manager
- Greenfield opportunity
The Executive Manager - CX Design is the accountable owner for the organisation’s CX Design program within their Customer Insights & Experience function.
Reporting directly to the GM Insights & Design, this individual will be a senior influencer across the business and would be considered 2IC within the Customer Experience Design team, leading a team to deliver the CX Design program. The role is to support the increasing focus and exec level accountability of CX within the organisation.
The successful individual will be a leader in customer experience and customer-centred design. They will demonstrate strong people leadership and senior stakeholder management skills, to influence and implement CX Design solutions.
Major Responsibilities:
- Lead an initial team of four direct reports, including one senior manager and three managers
- Measure success of team by setting goals and objectives linked to CX Design deliverables and benefits realisation
- Overall accountability for CX Design program
- Provide SME knowledge and leadership
- Provide leadership in ongoing maturity of the CX Design practice
Qualifications, skills and experience:
- Degree in a relevant discipline (e.g. Business, Research, Design)
- 8+ years practical experience in educating, communicating and facilitating people on Customer Experience or Design Thinking methodologies
- Experience in one or more design disciplines (Customer Experience, Service Design, Design Thinking, Human-Centred Design, User Experience etc.)
- Understanding of project management & product development practices
- Experience in leading / influencing complex CX measurement / metric programs, analysing multiple complex data sets.