Incident Manager | Service Delivery Manager | Cloud Services |

Summary about this job

Detail information about job Incident Manager | Service Delivery Manager | Cloud Services |. Terms and conditions vacancy

The purpose of this role is to be the operational representative within an account team.

You will be responsible for the implementation and ongoing management of the solutions which are solving customer problems.

Key accountabilities

• Client manage a select portfolio of customers upon sign-up by the Account Executives or Business Development Managers
• Develop and manage strategic operational relationships up to and including senior /C level contacts with all customers in the portfolio
• Support and assist customers with their operational requirements and queries through site visits and phone contact with a view to retention and growth, and delivering all services within agreed SLA timelines
• Act as a point of escalation for all operational issues and concerns for the defined portfolio
• Identify opportunities where our products and services would meet a customer need;
• Create an environment to drive operational efficiencies that stimulate growth and encourage retention by ensuring that there are no roadblocks operationally
• Assist customers by training them on how to use our management tools and the benefits using the management tools suite
• Lead Implementation and Delivery as well as Manage the Migration of any adds/moves and changes made within their account portfolio

  
To be successful you MUST have the following experience:

• Relevant technical qualification – Degree in Engineering, Computer Science or Information Science
• Experience in IT industry, preferably within a Managed Services Provider, IaaS Provider or Public/Private Cloud provider 
• Indepth understanding of cloud technologies is required
• Enjoys servicing customers
• Excellent communication skills both written and verbal
• Good project management and time management skills
• Ability to run several tasks at the same time
• Embraces proactivity as part of their work

  
If you are interested in this great opportunity and meet the above criteria, please apply by submitting your resume and a cover letter addressing the key recruitment criteria.