Support Desk Consultant

Summary about this job

Detail information about job Support Desk Consultant. Terms and conditions vacancy

• Help us design the future
• Can you question the predictable, stand for innovation and change the landscape?
• Work on interesting projects

At WSP we develop creative, comprehensive and sustainable engineering solutions for a future where society can thrive. Equipped with an intimate understanding of local intricacies, world-class talent and proactive leadership, we plan, design, manage and engineer long lasting and impactful solutions to uniquely complex problems. With 40,000 talented people in more than 500 offices across 40 countries, we engineer projects that will help societies grow for lifetimes to come.

The Digital team specialise in solving complex customer problems by providing customised and intuitive web-based and mobile software solutions. We seamlessly blend user experience, web design, software engineering, website testing and project management with a focus on delivering compelling and engaging websites that are robust, scalable and efficient. 

WSP Digital teams are in multiple locations around the globe, with expertise in User Experience Design, Business Analysis, Technical Architecture, Software Engineering, Website Development, Mobile Development and Infrastructure hosting and support. 
Due to an exciting project, we are currently seeking a Support Desk Consultant to join our digital team in Melbourne. 

This position is a permanent role assisting with the management of our level 2 support desk and support tickets (Freshdesk) you will ideally have 3 to 5 years in a similar support role, key activities are:

• Customer interaction including scheduling and running meetings Triage support tickets
• Manage the support ticketing system (Freshdesk) 
• Communicating technical issues in an easy to understand manner both in writing and verbally Maintain existing, and create new support contracts Reporting and maintaining documentation 
• Work with project teams to oversee support related deployments
• Gather requirements and generate quotes for project enhancement works

If you are a result oriented, creative and forward-thinking professional who has a successful track record of delivering excellent results for the last 3 to 5 years, then you should consider this exciting opportunity to be part of a team delivering a wide and diverse range of solutions.

This is an opportunity to take your career and professional capabilities to the next level.

We are a collaborative team of experts that thrives on challenge and unconventional thinking.  Channelling our curiosity into creating progressive solutions to complex issues is both our mission and our passion.

Join us in doing purposeful, sustainable work that helps shape our communities and the future!

We are the best professional services firm, positioned to be partners for tomorrow's challenges.

WSP supports a diverse and inclusive work environment as well as equal employment opportunities. We encourage Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds to apply.
  
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