Customer Service Team Leader

Summary about this job

Detail information about job Customer Service Team Leader. Terms and conditions vacancy

• Up to $90,000 
• International Law Firm 
• Sydney CBD 

About You: Proven customer Service experience in a very corporate environment

• IT/ network security experience preferable including a basic knowledge of common IT concepts.
• Proven experience dealing with escalated, customer facing issues, as well as experience working in a fast-paced dynamic environment
• Self-driven with excellent verbal and written communication skills
• Strong time management skills and ability to manage competing priorities effectively
• Demonstrated teamwork and collaboration skills and experience to accomplish goals

About the Company:   A leading, sector focused law firm with more than 2000 legal professionals and 3300 staff in over 50 offices on 6 continents.
The firm has doubled in size twice in the last 10 year, is one of the fastest growing law firms in the world and has ambitious plans for further growth
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About the Role:

• First point of contact for existing customers experiencing data breach, via incident hotline or email.
• Manage the customer- facing breach response for our clients for start to finish
• Coordinate the initial response to cyber incident including the client, internal team and third-party vendors.
• Complete incident reports outlining the status of incident, remediation activities as well as post incident reviews
• Ensure the incident is fully communicated, recorded and tracked in accordance with existing frameworks
• Responsible for ensuring that the client experience is second to none.