BT Incident & Improvement Lead

Summary about this job

Detail information about job BT Incident & Improvement Lead. Terms and conditions vacancy

• Make an impact to the running of one of Australia’s largest insurance providers
• Permanent position
• Attractive remuneration package

Parramatta CBD

icare is currently seeking an experienced BT Incident & Improvement Lead with a commercial mindset and a passion for social impact to join the icare team!

• Make a real impact to the smooth running of one of Australia’s largest insurance providers
• Permanent position
• Attractive remuneration package

We’re looking for someone to ensure the best possible levels of service quality and availability are maintained through the efficient restoration of icare systems and technologies in the event of complex technical problems.

You’ll be working with a diverse mix of solutions-focused, curious and smart people who really care about making a difference for people and the NSW community. You will have a mind for getting things done and a heart for people and you will set the bar high through the quality of the work you do and the people-oriented decisions you make.

You’ll bring your extensive experience in planning and leadership, ideally from within the insurance industry. Your tertiary qualification in project management, or strong knowledge and experience in this area will ensure you thrive in this complex role. You’ll be highly collaborative, have outstanding communication skills and maintain the highest standards of professionalism in a fast-paced environment.

It’s an exciting environment where no two days are the same. But on a typical day you might find yourself:

• managing the end to end management, communication, escalation, investigation and resolution of incidents across icare systems and technologies
• identifying, prioritising and managing correction of incidents and complex technical problems to ensure minimal disruption to business activities
• collaborating with teams across the business to effectively and efficiently resolve incidents
• delivering timely and value-add communication around incidents
• documenting post incident recovery steps to aid in process improvements
• driving an industry best practice approach to incident processes and procedures
• providing consolidated production incident metrics and resolution rates to relevant stakeholders.

We’re a new kind of organisation, one that’s as supportive and socially conscious as it is agile and explorative. Our DNA of commercial mind and social heart captures who we are at our core.

If you think you’re the right person for this role, send us your resume (up to 5 pages). Don’t delay as we’re assessing applications as they are received. We’d love to hear how your capabilities, achievements and experience set you apart.

We know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach, so we’d be happy to talk about and consider your specific needs.

If there are any accessibility adjustments you need to help you be able to apply for this role, or if you require any further information about the role, please contact Ben Duffield on (02) 9216 3751 for a chat.

Please note that you must be an Australian citizen or a permanent resident of Australia or a New Zealand citizen with a current New Zealand passport to apply for this role.

• icare is the brand of Insurance & Care NSW
• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted