CRM System Administrator Trainer

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Detail information about job CRM System Administrator Trainer. Terms and conditions vacancy

Dynamics CRM System Administrator & Trainer

• ASX200 Engineering & Professional Services Multinational
  
• Key role supporting Global Sales & Marketing
  
• Melbourne based role, although other locations considered for the right candidate!
  

WorleyParsons is a world-renowned provider of professional services to the resources & energy sectors and complex process industries. Our services cover the full asset spectrum both in size and lifecycle from the creation of new assets to services that sustain and enhance operating assets. With approximately 23,000 employees across 42 countries, we continue to push boundaries and extend our capabilities around the world. We're an ASX Listed company that prides itself on providing safe and high-quality services which exceed our clients' expectations, which is why we manage some of the world’s highest profile projects.
 
WorleyParsons is a leading provider of professional services to the resources & energy sectors and complex process industries. Our services cover the full asset spectrum both in size and lifecycle from the creation of new assets to services that sustain and enhance operating assets. With approximately 23,000 employees across 42 countries, we continue to push boundaries and extend our capabilities around the world. We're an Australian company that prides itself on providing safe and high-quality services which exceed our clients' expectations, which is why we manage some of the world’s leading projects.
 
Dynamics 365 (CRM) is our core platform for managing opportunities and customer relationships.  We have a great opportunity for an experienced system support professional to join the team.  This role is focused on broadly communicating system purpose and functionality, managing day-to-day system administration, developing and delivering end-user training.  
 
Specific accountabilities include:

• End User Support - Troubleshooting end user issues; preparing reports/dashboards; ensure adherence to Data Management Standard;
• End User Training – coordinate and facilitate training sessions and webinars; prepare and maintain training documentation; support and coordinate regional focal points and super-users;
• Responding to routine service requests such as: Managing user access, permissions and ensuring adequate approvals are in place;
• System administration – updating fields, data mapping/imports;
• Support system development and updates to the tool by providing input to functional requirements;  
• Conducting EU testing and preparing test scripts;
• Making recommendations to continuously improve the user experience, system design and business ROI.

The ideal candidate for this role will have previous experience with systems support, system administration and both the design and delivery of end user training. Additionally, candidates with the following skills, experience and attributes are encouraged to apply: 

• System Support experience; –
  
• Administration experience with MS Dynamics and/or SharePoint highly regarded;
  
• Experience preparing and delivering training
  
• Advanced MS Excel skills;
  
• XML/SQL skills advantageous; 
  
• Advanced stakeholder management and relationship building skills – including the ability to distil functional requirements and translate these into workable solutions; and
  
• Ability to work flexibly and proactively in a global team environment
  

This is an exciting and varied role which presents a rare opportunity to work with talented leaders globally.
 
WorleyParsons will offer you competitive remuneration, a friendly, professional and dynamic working environment with the opportunity to develop your career prospects within Australia and overseas.
 
To apply now for this role please complete the online application process through the WorleyParsons website www.worleyparsons.com.
 
You must have current unrestricted working rights for Australia to be eligible for consideration and only those candidates with appropriate qualifications and experience will be contacted directly.
 
Please note: no agency representation or submissions will be recognised for this vacancy.