IT Account Manager

Summary about this job

Detail information about job IT Account Manager. Terms and conditions vacancy

Description: The role will revolve around sales, managing opportunities, customer service and IT consulting. This role is fit for competent individuals who enjoy meeting and maintaining relationships with different personalities of an organization including the decision makers.

Responsibilities

• Ensure excellent customer service is delivered to clients at all times
• Identify and manage sales opportunities
• Regularly communicate with decision makers to discuss issues, risks and recommended solutions, taking ownership of client’s IT environment
• Manage onboarding of new managed services customers as well as maintaining good services to existing ones
• Lead team in generating proposals/quotes to clients
• Prepare project briefs and ensure projects and services are billed correctly
• Mentor team members in order to deliver excellent technical support
• Constantly find ways to improve customer satisfaction results

Qualifications:

• Minimum of three (3) years corporate experience in sales and technical account management
• Degree in Information Technology, Computer Science or relevant course
• High level understanding in IT, networks, servers, cloud is required
• Exceptional communicator, confident in dealing with executives or decision makers in an organization
• Sound knowledge of major technology systems such as ERP, VOPI, CRM, etc.
• Good understanding of infrastructure services
• In depth understanding and application of SLAs/ITIL
• Solid leadership experience
• Ability to match client’s business requirements with product capabilities.
• Ability to make right decisions based on strong analytical reasoning skills.
• Strong ability to organize work schedule to ensure deadlines are always met