Service Desk & Desktop Support Analyst
* Level 1 & 2 Support * Team based environment * Sydney CBD
Summary about this job
Help Desk & IT Support
Company: StatePlus
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-9231-4829
Fax: +61-2-5781-5575
E-mail: n\a
Site: n\a
Detail information about job Service Desk & Desktop Support Analyst . Terms and conditions vacancy
- Level 1 & 2 Support
- Team based environment
- Sydney CBD
* Level 1 & 2 Support
* Team based environment
* Sydney CBD
StatePlus is one of Australia's largest and most successful Financial Planning companies with over 460 employees in over 18 sites across Australia.
We are trusted with more than $18 billion in funds under management by in excess of 60,000 clients.
We're dedicated and passionate about ensuring our clients reach their financial and life goals.
Our record of success and innovation for our clients drives our culture of authenticity, transparency and professionalism.
This is a diverse role consisting of 50% Service Desk and 50% Desktop Support. Duties of this role include answering phones and registering requests for users as well as installation of software, resolving hardware issues, and setting up new users.
This role involves both Level 1 and Level 2 support. Duties include support (email and phone based) of Core Financial Business Systems including Microsoft CRM, Registry and Advice Support. This role also involves addressing user tickets regarding software, hardware and networking, creating new user accounts, and conducting general trouble shooting.
You must be confident handling and triaging issues at all levels in a professional, conscientious and timely manner, and have excellent diagnostic 'trouble shooting' skills, coupled with exceptional customer service and teamwork ethic.
As part of this role you will be expected to build supportive and collaborative relationships between internal support teams.
Key accountabilities include:-
- Managing incidents and requests for Level 1 and 2 work including: receiving, logging, prioritising and investigating staff requests as the first point of contact for support as well as the installation of software, resolution of hardware issues and the setup of new users.
To be successful in this role you will have:
- The highest standard of customer service (essential)
- Familiarity or previous experience within a Level 1 and Level 2 support role (preferred)
- Good working knowledge of MS office (essential) and experience gained within a Financial planning support team (advantageous)
- Ability to work in an enterprise environment supporting a large, national internal user group
- Exceptional interpersonal and communication skills (written and verbally)
- Strong time management, prioritisation and 'can do' pragmatic approach to problem solving
Candidates with Tertiary Qualification in Computer Science (desirable) or a related discipline with previous experience in a Customer Support/ Service Desk/Desktop Support environment-especially within a Financial Planning environment- are encouraged to apply.
If this sounds like the move you're waiting for we'd love to hear from you!