Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• Respond to phone, email, and event alerts and be the first point of contact
• Adelaide CBD location - close to public transport!
• Permanent position with a company that values their employees!

Who we are:
ASG are a leading IT solutions provider with global reach. Our capabilities span across complete digital transformation. We are customer focused. We are adaptive & we are not afraid to do things differently - but our focus is constant – we drive business outcomes, so our clients achieve their results.
  
Our values encompass initiative, accountability & grit. Do you own your own outcomes? Do you want to work alongside people who do the same? We want to hear from you.
  
This opportunity:

• Responding to phone, email, and event alerts within the defined, contractual SLA's
• Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
• Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
• Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
• Keeping customers updated
• Contributing to Knowledge Management

  
Your technical skills:

• Demonstrated experience in a similar role or in a customer service environment
• Customer Service focused
• Ability to multi-task under pressure
• Collaborative approach to work
• Knowledge of ITIL (certification highly desirable)

  
Who you are:

• Australian Citizen with the ability to obtain an Australian Federal Government Security Clearance
• Career focused & determined
• Customer & results driven
• Adaptable & thrive in constantly evolving environments
• Strong communication skills

  
What’s in it for you?
Unwavering focus on professional development, flexibility to juggle what’s important to you with work, committed health & well being plan & competitive salary packages & corporate partnerships.