Team Lead, Data Products

Summary about this job

Detail information about job Team Lead, Data Products. Terms and conditions vacancy

• Help build Machine Learning powered products
• Collaborate with Data Science, Product, and Design to drive product innovation
• Work closely with a cross-functional team to shape the future of the product

As Zendesk has grown over the past ten years, we have continued to innovate and expand our product suite. Our Melbourne office is home to the Data Products Team who build Machine Learning powered products such as Answer Bot, Content Cues andSatisfactionPrediction. We are now seeking an Engineering Team Lead to join us, help nurture these products and grow the impact Machine Learning has on our business. In this role you’ll provide team leadership, growth and support. In addition, you’ll work as a code contributing Engineer in Ruby, Scala, Python or Javascript.

As a Team Lead, you’ll collaborate with Data Science, Product, Design, and Ops to drive product innovation, research and development, working closely with the other teams locally and across the world.

This is a hands-on role, where you’ll spend a good portion of your day in the codebase with the rest working on process improvement initiatives, mentoring and guiding the team’s workflow.

Previous experience leading a team is not essential for this role, as you will be supported by an engineering leader and peer Team Leads. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!

What you get to do every day:

• Create an environment that is conducive to happy and productive work for you and your team.
• Support your team members in their individual goals - technical, career and personal.
• Work closely with the team’s Technical Lead to ensure we deliver sustained value to our customers.
• Bring cutting edge Machine Learning product to our thousands of customers.
• Work closely with a cross-functional team to shape the future of the product.
• Participate in all phases of the software lifecycle, from design to delivery.
• Work on continuously improving the deployment pipeline and developer tooling.
• Organise the team’s development process and help steer the team towards increased value generation.

What you bring to the role:

• A Senior Developer/Engineer level of experience (your title isn’t that relevant to us).
• Enthusiasm for building Machine Learning and data driven product.
• A background in shipping high-quality web applications.
• Truly great communication and collaboration skills.
• A passion for sustaining a healthy and effective work environment.
• A team first mentality.

Nice to haves:

• Experience building Machine Learning powered products.
• Experience with Ruby, Python, Scala or Javascript.
• Experience building data intensive applications.
• Working at really big (think global!) scale.
• Commercial AWS knowledge.

In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the smartest and best in the industry. What's not to like?

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.