Systems Officer
The Systems Officer will primarily administer the Student Management Systems (SMS) and SharePoint site across all campuses.
Summary about this job
Help Desk & IT Support
Company: Education Centre of Australia
Location: Sydney
Work type: Full Time
Salary: $75,000 + Super
Phone: +61-2-5188-5145
Fax: +61-2-2160-6876
E-mail: n\a
Site: n\a
Detail information about job Systems Officer. Terms and conditions vacancy
- Immediate start
- Full-time, fixed term 2 years, located at our Sydney Campus
- Salary Package $75,000.00 (plus Super)
- Immediate start
- Full-time, fixed term 2 years, located at our Sydney Campus
- Salary Package $75,000.00 (plus Super)
Our organisation
The Education Centre of Australia (ECA) comprises of a group of colleges and provides a variety of education programs aimed at international students including English Language, Vocational and Higher Education across our Brisbane, Melbourne and Sydney campuses.
The Information Technology Services (ITS) is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
The role
This role is critical to the effective operation of the Education Centre of Australia. ITS works in partnership with the different operational groups to run both cyclical and ad-hoc system processes to support key Academic activities and provide expert systems analysis and process advice to bring about improvements to the operational activities of the ECA Group.
To be successful within this role you will ideally have worked in a similar environment where customer focus and a sense of urgency is highly regarded.
Major accountabilities
The Systems Officer is accountable for:
- The effective delivery of professional customer service meeting the performance levels set out in the service level agreement with the Client
- Completing a variety of projects in line with the needs and requirements of the client group and ECA standards
- Ensuring ITS and ECA standards and processes are implemented and monitored within the client's area.
SKILLS AND ATTRIBUTES
- Relevant professional qualifications and/or extensive experience
- Ability to identify and analyse client needs and articulate solutions appropriate to the client's role and level of technical understanding.
- Ability to document and present issues, solutions and processes to wide ranging internal audience.
- Customer oriented approach.
- High level communication and interpersonal skills.
- Analytical and problem solving skills.
- Ability to work productively within an environment that is subject to and embraces change with a focus towards improvement.
- Demonstrated knowledge of the relationship between system configurations and the associated administrative processes and practices.
- Demonstrated experience to understand system linkage and process improvement.
- Demonstrated system knowledge with extensive experience in the use of databases and reporting tools with the ability to analyse data requirements.
- Relevant qualifications in Information Technology or related field.
- Basic Foundations Course in ITIL
- Demonstrated successful experience in operating within an IT support team environment and in meeting deadlines
- Ability to prioritise work and to manage conflicting deadlines without compromising quality.
- Commitment to working as part of a team, including the ability to assist or guide others in areas where experience has been gained.
- Demonstrated customer service focus and demonstrated history of taking initiative.
Only candidates that have appropriate working rights to be employed and remain employed within Australia for a reasonable period will be considered.