Service Desk Analyst

Summary about this job

Detail information about job Service Desk Analyst. Terms and conditions vacancy

• 2- month contract 
• Located in Bowen Hills

Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware.

Responsibilities 

• Providing first and second level technical support to users
• Recording, classifying and tracking helpdesk incidents and service requests
• Monitoring open helpdesk incidents and service requests and tracking their progress towards resolutions against specified service targets
• Ensuring effective Communications between the Service Desk and clients
• Analysis of issues to record and identify possible problems
• Install, modify, and repair computer hardware and software
• Liaise effectively with wider IT team
• Respond to queries either in person, via email or over the phone
• Install, modify, and repair computer hardware and software
• Install computer peripherals for users
• Run diagnostic programs to resolve problems

Profile

• Excellent verbal and written communication skills
• Customer and service focused manner with excellent phone manner
• Excellent troubleshooting skills
• Knowledge of current Microsoft technologies (server, desktop and application)
• PC Hardware and peripheral knowledge and skills
• Exceptional documentation skills
• Knowledge of ITIL standards
• Certificate IV in Information Technology