IT Support Officer

Summary about this job

Detail information about job IT Support Officer. Terms and conditions vacancy

• Do you have a passion for IT and motorcycles?
• Unlimited career potential with Australia's largest motorcycle retailer!

Do you have a passion for IT and motorcycles? An exciting opportunity exists for an experienced IT Support Officer to join the team in Sydney. Join Australia’s largest motorcycle retail group with over 850 passionate employees in more than 40 locations throughout QLD, NSW, VIC and the ACT.

Based out of our Eastern Creek head office, you will be required to provide desktop support to head office users, remote support for point of sale and travel to motorcycle dealerships and retail outlets to provide direct hardware, software and network support.

What we offer you:

• Company car and all expenses covered including fuel and tolls.
• Laptop and mobile phone bill covered up to a reasonable value.

Necessary skills and requirements:

To be considered for this role, you must be able to demonstrate the following:

• Degree in IT or other relevant qualifications with experience, expertise and competence.
• 2+ or more years’ experience in IT Service Desk. Ideally for retail/point of sale in a Windows Active Directory network.
• Ability to work independently by self-assigning support tickets, complying with SLAs along with self-managing daily priorities and time efficiently.
• Ability to work within a geographically diverse team for a rapidly growing company.
• Understand networking fundamentals including IP addressing and diagnostics for ethernet and wireless networks.
• Be confident to take control of a situation, have logical thinking, fault find and provide solutions to problems as they arise – sometimes under pressure.
• Ability to accurately manage assets, clearly document problems, their solutions and network topology.
• Be polite, have a positive attitude and provide excellent customer service to your colleagues.
• Have a valid Australian driver’s license and be able to travel between locations in NSW and occasionally interstate for short periods.

Bonus qualifications that are desired:

• Knowledge of programming fundamentals or some level of experience with batch scripting, PowerShell, PHP, JavaScript, HTML and other languages.
• Experience with Active Directory, Group Policy and Office 365.
• Experience with SQL and MySQL server.
• Experience with VoIP, VMware, Veeam, WSUS, Print Server, Raspberry Pi’s.

Daily Tasks:

On any given day you will need to:

• Be available in head office between standard business hours. Times are flexible based on business requirements.
• Build and repair workstation and laptop PC’s.
• Provide software support for various applications including Office 365, POS, accounting etc.
• Provide network support including patching, cable testing and terminating.
• Liaise with 3rd party vendors for hardware support, purchasing and ISP outages.
• Assist with regular server maintenance for Windows Server, Ubuntu and CentOS.
• Printer issues including queue management, configuring, fault finding and repairs.
• Configure point of sale terminals with docket printers, cash drawers, scanners, EFTPOS terminals etc.
• Regular auditing of assets and thorough documentation of IT environment.
• Assist with upgrade path planning for workstations and network infrastructure.
• Provide occasional out of hours support for high priority incidents that typically affect trade, including public holidays, Saturdays and Sundays.

To apply please forward your CV with a covering letter addressing the above selection criteria to [email protected] or by clicking the link below.

Please note we are not accepting enquiries from recruitment agencies at this time.