Desktop Administrator

Summary about this job

Detail information about job Desktop Administrator. Terms and conditions vacancy

• Join a Defence and commercial leader, building upon your IT skills
• Career progression opportunities + focus on work/life balance
• Sydney Olympic Park - close to public transport

• Join a Defence and commercial leader, building upon your IT skills
• Career progression opportunities + focus on work/life balance
• Sydney Olympic Park - close to public transport

Why Work For Thales?

At Thales, we’re committed to caring about the whole of you. Creating an environment of trust and empowerment where your contribution is valued, where your well-being counts and you can manage the right work-life balance for you. We believe that embracing flexibility is a smarter way of working. We’re always open to discussing your individual needs, just let us know what works for you.

That commitment extends through our generous benefits package: that’s why Thales were the first Engineering company in Australia to pay the superannuation guarantee on unpaid primary carer’s leave. Whether you want to work for 4 years and get paid to take the 5th year off, or you just need help finding a childcare place, you’ll have our support every step of the way.

Developing Your Career

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.

About Thales

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we clarify complicated problems by combining our experience in market with our leading research and development capabilities.

About the role:
You will be in a fun, supportive and creative environment where you will be expected to utilise your problem solving and superior customer service skills.

As a member of the Desktop team you will providing 2nd and 3rd level desktop support and where necessary general ITC support within Thales whilst also assisting with projects and work requests as may be required.

Key responsibilities:

• Maintain operation of desktop infrastructure, ensuring maintenance and supportability
• Maintain and support desktop computing environment and other ICT infrastructure at the NSW sites in liaison with relevant teams, including data centre and associated environmental systems support, local area network infrastructure, PABX/Telephony
• Manage, prioritize, and resolve assigned 2nd/3rd level incidents and requests according to SLAs and in accordance with ES processes
• Supporting and where necessary troubleshooting a range of technology and communication issues: investigating, diagnosing faults, and working through to resolution
• General troubleshooting of the Thales desktop and associated computing environment based on incidents and service requests logged via the Service Desk or raised by other mechanisms
• Support the set-up of new offices, sites or projects across the local region (to include local travel) as may be required

Key Skills and Experience:

• Tertiary qualification in IT or related discipline
• Impeccable communication and customer service skills along with a strong work ethic and a high attention to detail
• Experience troubleshooting desktop hardware and software in a windows environment
• Knowledge of ITIL and formal industry certifications would be highly advantageous

Special requirements:

You must be able to obtain an Defence Security Clearance and access information covered by the International Traffic in Arms Regulations.


For more information, please go to our website at http://www.thalesgroup.com.au/

Interested? Please click on the ‘Apply’ button below.