CRM Business Analyst

Summary about this job

Detail information about job CRM Business Analyst. Terms and conditions vacancy

• 6 month contract
• Work for a leading, innovative and well respected global brand
• Involvement with high profile national projects

Toyota Financial Services is the country's largest automotive financier. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.
  
We're well known in households and trusted by Australians and businesses to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.
  
Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through The Toyota Way philosophy, while continuing to support people and their communities.  Our commitment to Continuous Improvement and Respect for People mean our people support each other’s development and success to deliver our global vision of mobility for all.

The Quantum CRM Business Analyst will define and deliver user stories and requirements in the implementation of an end to end integrated CRM capability.  

You will have significant experience as a Senior Business Analyst on CRM projects, ideally within a sales focused financial services organisation with external distribution partners. Experience required with enterprise CRM solutions (eg. Pega, Salesforce, Oracle/Siebel, MS Dynamics). You will have worked in enterprise environments on large scale projects. Ideally, you will have assisted with CRM consolidation, implementation or integration projects. Previous experience in technology projects within an agile environment is essential.

Main Accountabilities / Tasks:

• Effective translation of business needs into functional requirements for a CRM system
• Develop high quality deliverables from identifying and defining process flows to developing user stories.
• Identifying high level functionalities and evaluating vendor solution options
• Enthusiasm, confidence and a propensity to speak out, challenge and advise in the best practice development of CRM based business solutions and processes.
• Analyse, map and document business processes using best practice and pragmatism to meet the business need.
• Working closely with the business to solicit/or define requirements, user stories and specifications on the application.

If you’re keen to join an organisation that recognises the value you add to our business and this is the role you've been looking for, we'd love to hear from you.